Customer Service Representative - Cali Sur

Overview Customer Service Representative - Cali Sur We are looking for a #RidiculouslyGood Teammate who will be the backbone of the company, handling inbound and outbound calls and responding to inquiries via email and live chat. The role focuses on managing and resolving customer complaints with professional communication and adherence to Quality Guidelines set by the Client. Responsibilities You are going to receive inbound and/or place outbound calls as well as provide accurate and timely responses for inquiries coming through email and live chat support channels in order to manage and resolve customer complaints. Strive for good customer satisfaction and experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. An Incredible Human: strong problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction. Eloquent and Ridiculously Intelligent: exceptional verbal and written communication in English, focused on resolving issues well. Flexible Teammate: able to work on shifting schedules with multitasking capability and high attention to detail. Ready for Training: prepared to participate in training by the Learning and Development team to support continuous self-improvement. Benefits Private medical insurance for you and your family, including dental & vision. Monthly scholarship to support your children's education. 9 self-managed paid time off days 12 self-managed vacation days Employee savings program Wellness & Resiliency programs Growth opportunities 46 hours a week, 2 consecutive days off Food vouchers Gym onsite Cafeteria discounts And more... Company equality TaskUs is an equal opportunity workplace and an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TaskUs people-first culture thrives for the benefit of our employees, our clients, our services, and our community. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Outsourcing and Offshoring Consulting Req Id: R_2509_12814 Posted At: Thu Mar 06 2025 00:00:00 GMT+0000 (Coordinated Universal Time) #J-18808-Ljbffr