Service Sales Manager NPE Division Andean & Central America Cluster

Responsibilities Develop service sales strategy and ensure a unified approach to customers within alignment and Service Director alignment. Achieve sales growth and expand market reach and coverage, identifying opportunities for upgrades, customized service projects, service level agreements, and repairs. Determine and implement go‑to‑market strategy, defining sales channels according to country requirements and resource availability. Set and track sales targets, KPIs, and performance metrics for the service sales team. Ensure customer satisfaction through high‑quality service levels and execution. Operate in partnership with the new machines sales team to identify revenue‑maximizing opportunities and improve overall customer experience. Develop the Service Sales team talent pipeline in collaboration with HR, focusing on high‑performance coaching and continuous development. Drive service innovation by identifying emerging market trends, technological advancements, and competitive practices to enhance customer value. Qualifications Bachelor’s degree in Engineering or an equivalent field. Minimum five years of experience in Service Sales or Equipment Sales. Strong understanding of sales context and proficiency in CRM systems for management purposes. High professional ethical standards and experience managing diverse workplaces. Knowledge of NPE technologies by exposition or exposure. Proven experience leading strategy implementation and long‑term negotiation with stakeholders. Excellent verbal and written communication skills in English and the official language of the role‑based country. Ability to engage effectively across diverse levels, functions, cultures, and business contexts. Integrity, credibility, and a strong commitment to the company’s mission. Leadership experience in fast‑paced, continuously changing environments. Strong business acumen and negotiation skills. Collaborative and organizational mindset. Curiosity and a learn‑ability‑centered leadership style. #J-18808-Ljbffr