IT Support / Service Desk Analyst - Bilingual Medellín, Colombia | Posted on 05/27/2026 Job Summary We are seeking a skilled and customer-focused IT Support / Service Desk Analyst to join our team in Medellín, Colombia. The ideal candidate will have experience providing technical support for desktop systems, laptops, mobile devices, hardware, software, and Microsoft Office products. This role requires strong troubleshooting skills, excellent communication abilities, and a proactive approach to resolving technical issues in a fast-paced environment. Key Responsibilities Provide first-level and second-level technical support for end users Troubleshoot and resolve hardware, software, and system-related issues Support desktop computers, laptops, printers, and mobile devices Install, configure, and maintain computer systems and applications Provide support for Microsoft Office products including Outlook, Excel, Word, and Teams Manage and resolve tickets through the service desk/ticketing system Diagnose and elevate complex technical issues when required Assist users with account setup, password resets, and access-related issues Perform system updates, software installations, and basic network troubleshooting Maintain accurate documentation of incidents, requests, and resolutions Ensure timely response and resolution to support requests while maintaining high customer satisfaction Requirements 2+ years of experience in IT Support, Service Desk, or Help Desk roles Experience supporting desktops, laptops, mobile devices, and related hardware Strong knowledge of Windows operating systems and Microsoft Office products Experience with troubleshooting hardware and software issues Familiarity with ticketing systems and IT support processes Strong analytical and problem-solving skills Good written and verbal English communication skills Ability to work independently and manage multiple tasks effectively Preferred Qualifications Experience with Active Directory, Office 365, or Microsoft environments Basic understanding of networking concepts and remote support tools Exposure to ITIL processes or service management practices Experience supporting users in enterprise environments Soft Skills Excellent communication and interpersonal skills Detail-oriented and organized Ability to work under pressure in fast-paced environments Team player with a proactive attitude Strong time-management and multitasking abilities #J-18808-Ljbffr
IT Support / Service Desk Analyst - Bilingual • Medellín, Antioquia, Colombia
Managed IT Services Digital Service Sellers - Tier 1 Support.ITC offers Microsoft Experienced & Certified comprehensive.Microsoft enterprise technologies, including Microsoft Dynamics 365, Mic... Mostrar más
Prometeo Talent is a recruitment agency with a strong presence across the Americas and Europe.We specialize in connecting companies with exceptional tech and engineering professionals.They are an i... Mostrar más
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mostrar más
We specialize in connecting companies with outstanding tech and digital operations professionals.We’re looking for a Ad Operations Specialist (Tagging & Trafficking) to support the setup, validatio... Mostrar más
We are seeking a DevOps Engineer to support and modernize the infrastructure behind a large portfolio of corporate and marketing websites.This role will play a key part in transitioning legacy host... Mostrar más
The position of Onboarding Coordinator is an exciting opportunity to provide support with the onboarding of hires within TransPerfect, across the U.The Onboarding Coordinator will manage a high vol... Mostrar más
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.We are currently looking for a highly proactive and detail-oriented.If you're looking for an exciting o... Mostrar más
The Benefits Administrator will assist with administering and maintaining company benefit programs as well as leave requests and accommodations requiring specialized attention, particularly those u... Mostrar más
We’re a remote, product-focused startup building AI- and algorithm-driven systems, and we’re looking for a strong Backend Django Engineer who loves clean data models, well-designed APIs, and clever... Mostrar más
Resumes must be submitted in English*.TransPerfect operates a world-class conference and event program with hundreds of conferences, events, and tradeshows ranging from large, global exhibitions to... Mostrar más
Prometeo Talent is a recruitment agency with a strong presence across the Americas and Europe.We specialize in connecting companies with exceptional professionals across data, analytics, and busine... Mostrar más
We are looking for a Mid-level Frontend Developer with strong Vue.This role will focus on frontend architecture, reusable components, and collaboration with design and backend teams.Develop and mai... Mostrar más
Applied ML Engineer (Speech/ASR/LLMs) - Senior.The primary focus of the role will be building and improving.Brazilian Portuguese and Latin American Spanish, while also contributing to LLM fine-tuni... Mostrar más
Blue Orange Digital is a boutique data & AI consultancy that delivers enterprise-grade results.We design and build modern data platforms, analytics, and ML/AI Agent solutions for mid‑market and ent... Mostrar más
Reboot Monkey is a global datacenter services provider headquartered in Haarlem, Netherlands, operating.We deliver colocation, IP transit, smart hands, remote hands, and managed datacenter services... Mostrar más
SAP Consultants – All Modules (LatAm, USA & Spain).Grupo Techint, Santander, Mercado Libre, MetLife, Carrefour, YPF, Banco Galicia, Accenture Argentina, DIRECTV.To meet this ongoing demand, we are ... Mostrar más
