Work Type: Full-time.
Schedule: Standard U.S. business hours.
Location: 100% Remote.
We are seeking a reliable and detail-oriented Customer Service Virtual Assistant to support a growing team in the moving and logistics industry. In this role, you will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish. The ideal candidate is a proactive problem-solver who can stay calm under pressure and effectively manage customer relationships to help the business thrive.
Customer Communication: Respond to customer inquiries via phone, email, and chat promptly and professionally.
Sales & Booking Support: Provide accurate quotes, answer service-related questions, and assist customers with booking their moves.
Scheduling & Coordination: Coordinate schedule changes and update internal systems to ensure accuracy for the dispatch team.
Client Follow-Up: Conduct post-move follow-ups to gather feedback, ensure satisfaction, and address any immediate concerns.
Issue Resolution: Handle customer complaints calmly and empathetically, escalating complex issues to management when necessary.
Administrative Support: Maintain accurate and up-to-date customer records and assist with general administrative tasks, including CRM updates and reporting.
Experience: 3+ years of experience in a customer service or administrative support role.
Communication Skills: Excellent written and verbal communication skills with a proactive, professional style.
Technical Proficiency: Familiarity with CRM tools and general business software.
Core Competencies: Strong organizational skills, keen attention to detail, and a problem-solving mindset. Must possess the ability to stay calm, empathetic, and effective under pressure.
Remote Infrastructure: Must have a dedicated, noise-free home office setup equipped with a reliable, high-speed internet connection and a backup power source.
Direct experience working with U.S.-based customers.
Prior experience in the moving, logistics, or home services industry.
Familiarity with scheduling or dispatching systems (experience with SmartMoving is a strong plus).
Performance-based raises.
Minimum 5 days off annually (paid or unpaid based on client terms).
Annual cost-of-living adjustments at your one-year anniversary.
Opportunities for continuous career growth.
Customer Service Representative (Remote) • Bogotá, Colombia
Spoiler: This is where your next big move begins.ServiceNow Developer / Business Systems Analyst.This hybrid role combines business analysis, solution design, ServiceNow development, and stakeholde... Mostrar más
We’re hiring a hands-on Paid Media Specialist who can own Meta Ads for eCommerce accounts end-to-end.This is a performance role (not a CMO/manager role): you’ll be in-platform daily, launching and ... Mostrar más
Are you passionate about helping others succeed? At goFLUENT, we’re looking for a motivated Learning Consultant to join our dynamic team in Bogotá, Colombia 🇨🇴.This is your chance to make a real ... Mostrar más
Cardiology Patient Navigator (Coordinator).Coordinates patient care and clinical operations for a U.Healthcare — Cardiology / Care Coordination.EMR/EHR systems, remote patient monitoring platforms.... Mostrar más
Join our exceptional team and contribute to US healthcare!.Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups an... Mostrar más
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mostrar más
Join our growing remote team as a.Remote Vacation Planning Consultant.In this role, you'll help clients plan unforgettable vacations, cruises, all-inclusive resorts, Disney destinations, and intern... Mostrar más
Our client is a Meta advertising agency built around paid growth for e-commerce and personal brands, including some built around well known public figures.The team has grown from around 10 to 20 pe... Mostrar más
Headquartered in San Francisco, our investors include.Customer Success Engineer (LatAm).Substantial overlap with Pacific Time (PT/PST).Investigate talent-reported issues end-to-end.Reproduce bugs, ... Mostrar más
Your Skills, Your Career, Your Way:.Are you experienced in both sales and customer support, with a passion for helping customers find the right product? Do you enjoy learning about products in-dept... Mostrar más
Janie partners with a leading medical lien funding provider, helping personal injury patients access care by streamlining communication between clinics and legal teams.Enter and update patient data... Mostrar más
Craving a fast-paced sales role where every conversation can lead to a win? Step into a fully remote role where your voice drives results—and revenue.If you love connecting with people, crushing go... Mostrar más
We are seeking a highly motivated and customer-focused sales professional with experience in the hospitality industry to work with our client who owns several Hilton, Marriott, and Sheraton propert... Mostrar más
Love the thrill of starting conversations, opening doors, and filling the calendar with qualified meetings?.We're looking for a driven SDR who thrives on outbound activity, isn't afraid of the phon... Mostrar más
Se solicitan Chatters/Atc cliente bilingües en Remoto para conocida plataforma.Gestionando un gran volumen de mensajes via chat, promocionar e impulsar ventas.Requerimos, edad entre 18-35 max.B2 o... Mostrar más
As a Protocol Review Specialist, you'll conduct 20-minute consultative appointments with customers who've purchased our skin care and wellness products.Your mission? Guide them through personalized... Mostrar más
Join the Frontline of Health Innovation at Sun Coast Sciences.Appointment Setting Representative.Your voice will spark interest, build trust, and set the stage for impactful conversations with our ... Mostrar más
Remote Patient Care Coordinator — US Cardiology Team (RN/MA/CNA) | $5-7/hr.Coordinates patient care and clinical operations for a US-based cardiology team, with a focus on patient communication, do... Mostrar más
