Customer Service Advisor
To provide support student recruitment from Latin America. Must be outgoing results-oriented have a good understanding of international recruitment within the education sector and able to demonstrate an awareness of at least one major overseas market.
Key job responsibilities include:
Assist in administrative processupdate and maintainpolicies and procedures referralspayments database.
Handle administrative requests and queries fromAccount andRegionalmanagers.
Systematically and proactively managing agent bookings both telephone and email communication in Spanish and English
Buildingand maintainingstrong relationshipswithagentsand our customer services team.
UtilisingSalesforce CRM Systemas well as various internal systemsand databases to manage bookingsand groups referrals.
Dealingeffectively with challenges resolving complaintsescalating issues to the relevant line managersand providingongoing customer support.
Managing cancellations & postponements;
SupportingtheAccountandRegionalManager for the region.
Demonstratingan excellent knowledge of Kaplan International products.
To meet and exceed our Key Performance Indicators (KPIs)
Manage sales pipeline to achieve team sales targets and drive results.
Prepare and provide quotes developing relationships of both new and existing partners.
Qualifications :
Minimum Qualifications
Requires 2-5 years related experience
A true hunter hungry for new deals and opportunities to drive growth either directly or towards team targets
Be comfortable working totight deadlines while managing competing priorities
Bilingual proficiency in English(C1)
Exceptional interpersonal and communication skills
Ability to multi-task prioritize and manage time effectively
Ability to work under pressure and hard when required and through customer objections
Competent computer skills
Bachelors degree or equivalent
Remote Work :
No
Employment Type :
Full-time
Department / Functional Area: Sales
Experience: years
Vacancy: 1