Center of Excellence Analyst

CoE Analyst for Mosaic Infrastructure Managed Services Are you passionate about documentation, operational structure, and being a key player in global IT service transition projects? Join Auxis as a CoE Analyst for our new Mosaic Infrastructure Managed Services engagement, a multi-country project spanning ~60 sites across the United States, Canada, Brazil, Peru, and Paraguay. What you'll do: Be an active part of the transition phase: capture and organize knowledge from the client and incumbent provider (runbooks, inventories, escalation maps). Build and maintain the project's documentation library (SOPs, inventories, network/site documentation). Validate and reconcile environment data (sites, devices, servers, applications, circuits). Support onboarding of new team members with orientation materials. Produce recurring reports and dashboards (SLA/KPI, volume trends, transition status). Track continuous improvement initiatives through to closure. Support the ITSM Manager and delivery leads with process documentation and quality checks. Coordinate logistics for governance meetings (agendas, minutes, action tracking). What we're looking for: Bachelor's degree in IT, Business Administration, Industrial Engineering, or related field (or equivalent experience). 2+ years in IT operations support, service management, PMO, or similar analyst role. Strong documentation and information organization skills. Advanced Excel and PowerPoint. High attention to detail and disciplined follow-through on action tracking. Advanced English (verbal and written). Ability to work with technical stakeholders across multiple countries. Nice to have: ITIL Foundation certification or familiarity with ITIL concepts. Experience supporting an IT transition, service takeover, or outsourcing program. Familiarity with ServiceNow (or similar) and Power BI. Experience in a managed/shared services environment. Bilingual English/Spanish or English/Portuguese (a plus). What we offer: Permanent (indefinite-term) contract Prepaid medical insurance Life insurance Talent development department and learning platform #J-18808-Ljbffr