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Smart Apartment Data
Collections Officer (Remote - LATAM)Smart Apartment Data • Antioquia, CO
Collections Officer (Remote - LATAM)

Collections Officer (Remote - LATAM)

Smart Apartment Data • Antioquia, CO
Hace 8 días
Tipo de contrato
  • Quick Apply
Descripción del trabajo

About the Role

We’re looking for an experienced Collections Officer with several years of hands-on collections experience managing overdue accounts and working with U.S.-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

Please submit your résumé/CV in English, as this role requires strong written and spoken English.

What You'll Do

  • Manage a portfolio of delinquent/overdue accounts.
  • Make outbound calls and send emails to follow up on outstanding payments.
  • Handle customer objections and payment delays professionally.
  • Negotiate payment arrangements and follow up consistently on payment commitments.
  • Maintain accurate records and next steps.
  • Work toward daily and weekly collections targets and KPIs.

Requirements

What We're Looking For

  • Several years of hands-on experience in a dedicated collections role, actively managing overdue accounts, payment arrangements, and delinquent portfolios.
  • Experience handling U.S. customers/accounts is strongly preferred.
  • Strong spoken and written English.
  • Comfortable with high-volume outbound calls.
  • Clear, direct, and concise communicator.
  • Firm, persistent, and professional.
  • Strong follow-through and accountability.
  • Comfortable working with targets and performance metrics.

This Role Is Not a Fit If:

  • Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.
  • Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.

Benefits

We offer:

  • $1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.
  • LATAM-based candidates only.
  • Fully remote
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Collections Officer (Remote - LATAM) • Antioquia, CO

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