Learning Management System Administrator

We are seeking a highly skilled System Design Specialist to support the configuration, optimization, integration, and implementation of digital learning initiatives within a global Learning Management System (LMS) environment. The ideal candidate will have a strong technical background in LMS administration, APIs, data integrations, ETL, workflow automation, and application support. This role will collaborate with cross-functional business teams and external vendors to maintain a reliable, scalable, and efficient learning technology ecosystem. Key Responsibilities: Configure, test, and optimize new LMS features and connected learning technologies. Manage and support LMS configurations, workflows, integrations, and system enhancements. Leverage ETL processes, Microsoft Power Automate, and other automation tools to streamline workflows and improve data accuracy. Develop, maintain, and troubleshoot APIs and data integrations between the LMS and enterprise applications. Partner with internal stakeholders, technical teams, and external vendors to ensure system reliability and seamless user experiences. Analyze system data, usage trends, and performance metrics to identify opportunities for optimization and improvement. Support system implementations, upgrades, global rollouts, and digital learning projects. Perform system testing, validation, troubleshooting, and issue resolution. Provide technical support and resolve incidents and service requests through ServiceNow. Troubleshoot integration, configuration, workflow, and data-related issues and drive timely resolution. Create and maintain technical documentation, configuration guides, process documentation, and system standards. Contribute to the ongoing design, enhancement, and evolution of the organization's global learning technology ecosystem. Collaborate with business and technical teams to ensure solutions align with business requirements, project timelines, and operational standards. Required Skills & Qualifications: Hands-on experience with Learning Management Systems (LMS) administration, configuration, or technical support. Strong understanding of APIs and enterprise system integrations. Experience with ETL processes, data transformation, data validation, and data integration. Hands-on experience with Microsoft Power Automate and workflow automation. Experience troubleshooting enterprise applications and resolving production issues. Hands-on experience with ServiceNow for incident and service-request management. Experience with system testing, UAT, integration testing, and system implementations. Strong analytical and problem-solving skills. Ability to analyze system data and identify process or system improvements. Experience creating technical documentation and process guides. Strong communication and stakeholder-management skills. Ability to work effectively with cross-functional teams and external technology vendors. Preferred Qualifications: Experience supporting enterprise or global LMS platforms. Experience with LMS platforms such as Cornerstone, Workday Learning, SAP SuccessFactors Learning, Oracle Learning, Docebo, Moodle, or similar systems. Experience working with REST APIs, JSON, web services, or middleware/integration platforms. Experience supporting large-scale system rollouts or digital transformation initiatives. Experience working in a global, multi-region environment. Core Technical Skills: LMS Administration | LMS Configuration | APIs | System Integrations | ETL | Microsoft Power Automate | Data Analysis | ServiceNow | Application Support | System Testing | UAT | Workflow Automation | Technical Documentation #J-18808-Ljbffr