Dispatch Customer Service Agent (English B2+/C1)

Location: Colombia
Work Mode: Remote – BYOD (Bring Your Own Device)
Department: Operations / Delivery
Reports to: Team Leader
About Influx
Influx is a global customer experience and operations partner that helps fast-growing companies scale their support, operations, and back-office teams with world-class talent. We operate across multiple countries and time zones, providing opportunities for professionals to work with international clients, modern technologies, and diverse teams
At Influx, we believe that people are our greatest asset. We invest heavily in training, leadership development, and continuous improvement to help our team members grow both professionally and personally. Our culture is built on accountability, collaboration, transparency, and high performance — while maintaining a strong focus on work-life balance and long-term career growth
About the Role
We're looking for a Dispatcher to join our global support team. This is a remote, full-time position open to candidates located in Colombia, Brazil, Argentina, or Jamaica.
Candidates with experience in dispatch, transportation, logistics, fleet coordination, scheduling, delivery operations, field service, workforce management, or similar roles would be a strong fit.
As a Customer Service Agent, Dispatch, you'll be responsible for coordinating drivers and schedules, dispatching resources, organizing routes, and ensuring the smooth operation of daily logistics. You should be comfortable working with drivers, managing changing priorities, troubleshooting operational issues, and using dispatch or routing systems to keep daily operations moving efficiently. This role requires quick thinking, multitasking, and a strong ability to troubleshoot and communicate clearly in a high-volume environment.
Key Responsibilities
Respond promptly to alerts, notifications, and inquiries from teammates and drivers
Use routing and task management tools to dispatch drivers efficiently
Interpret and leave clear notes to ensure team continuity and coverage
Make sound decisions that prioritize best outcomes over easiest solutions
Learn through observation and adapt quickly without relying solely on written documentation
Provide empathetic and professional customer support using a business-casual tone
Requirements
Minimum 6 months of experience in a BPO/call center environment
Prior experience in a dispatch role (e.g., taxi, logistics, or freight) with experience using routing, dispatch, scheduling, transportation, or workforce management software.
Advanced English level ( B2+ spoken and written).
Ability to manage 100+ tickets per day, depending on volume
Strong attention to detail, adaptability, and self-direction
Able to work in a distraction-free environment and relocate temporarily in the event of outages
Technical Requirements
Laptop with 8GB RAM minimum and Intel Core i3 or i5 (or equivalent)
Reliable internet connection with 50 Mbps minimum speed
Noise-canceling headset and a quiet, professional workspace
Shifts
Coverage needed between Monday to Sunday, 7 AM – 11 PM EST
Flexibility is required to work within a rotating schedule. Willingness to work overtime as needed
Preferred Experience
Previous exposure to the following software would be considered valuable: Cigo (routing software), Heymarket (texting software), Aircall (phone software), Hubspot (CRM software), and Monday (internal organizational software).
Previous email-based customer support
Self-learning and strong research skills
A personable, solution-oriented approach to customer service
If you're someone who thrives in a fast-paced environment and brings both dispatch and customer support experience, we'd love to hear from you.
Working Conditions & Benefits
100% remote work modality.
Stable employment contract.
Paid training and ongoing development.
Career growth opportunities within an international organization.
Supportive and collaborative work environment.
Why Join Us?
• Be part of a fast-growing global organization with international exposure.
• Work with innovative clients and cutting-edge tools.
• Build a long-term career with continuous learning and development opportunities.
• Enjoy a remote-first culture that values accountability, autonomy, and performance.
• Join a people-centered company where your contribution truly makes an impact.