Remote Customer Growth Specialist — Colombia

Position: Customer Service Representative (inbound/outbound) (Remote – Colombia-Based Only ) Miami-based company | Remote work from Colombia Sunny Bliss Plumbing & Air is a fast-growing, family-owned plumbing and HVAC company serving homeowners across Miami-Dade and Broward. Our growth is driven by exceptional customer experience, strong follow-up, and a proactive sales mindset. We’re looking for a Customer Growth Specialist based in Colombia — someone confident on the phone, comfortable with outbound calling, and motivated by building relationships that turn into long-term customers. This is not a passive CSR role . This role blends customer experience, outbound calling, follow-up, and relationship building. If you enjoy conversations, know how to build trust, and like working toward results, this role is for you. What You’ll Do Handle inbound and outbound calls, texts, and emails with a professional, friendly, and confident tone Proactively follow up with past and current customers to drive repeat business, memberships, and rebooking Schedule service appointments and coordinate with dispatch using our systems (ServiceTitan experience is a plus) Support customer experience initiatives before, during, and after service Identify opportunities to add value and recommend next steps based on customer needs Maintain accurate records in our CRM and job management systems Participate in daily Zoom meetings as part of your workday to collaborate with the team and handle live situations ✅ What We’re Looking For Based in Colombia with a stable internet connection Fluent English (spoken and written) – non-negotiable 2+ years of experience in customer service, outbound calling, or inside sales Confident communicator with strong phone presence and follow-up skills Comfortable in remote environments, including Zoom meetings with camera on Organized, proactive, and able to work independently while collaborating with a remote team Sales-oriented mindset with a genuine focus on customer experience Alignment with our core values: Integrity, Accountability, Constant Improvement, Teamwork, and Desire to Win What We Offer Competitive compensation (discussed during the interview process) Performance-based bonuses tied to results and follow-up quality Long-term opportunity with a growing U.S.-based company Clear growth path as the company scales Supportive leadership and a team that values ownership and accountability flexibility benefits that come from working remotely We look forward to meeting motivated professionals who want to grow with us and make a real impact. – The Sunny Bliss Plumbing & Air Team To Apply use the easy apply on LinkedIn and complete the screening interview via this link: https://app.hireflix.com/public-application/682cec64ffb755652523b3d8 #J-18808-Ljbffr