[A] Solutions Engineer

About the role

We' re looking for a Solutions Engineer to join the team and serve as the technical partner across sales, onboarding, and customer success. You' ll work closely with Account Executives and Customer Success Managers to run demos, guide integrations, troubleshoot issues, and ensure customers get lasting value from the platform. This is a client-facing, hands-on technical role that blends pre-sales engineering, onboarding, and ongoing solution support.

Key Responsibilities

• Pre-Sales
• Partner with Account Executives to deliver technical demos for strategic prospects
• Present product capabilities and walk customers through integrations (Salesforce, HubSpot, REST APIs)
• Translate business requirements into workable technical solutions and best practices
• Explore use cases and advise prospects on solution design
• Onboarding
• Partner with Customer Success and Onboarding teams to ensure smooth setup and integration
• Document and improve deployment processes for faster, repeatable implementations
• Guide customers through technical configuration to shorten time-to-value
• Support & Troubleshooting
• Handle level 3 escalations in collaboration with Support
• Write clear tickets for Engineering with reproduction steps and expected results
• Prioritize and follow issues through resolution with Engineering
• Act as the voice of the customer, surfacing feedback to the Product team

Requirements

Preferred Qualifications

Compensation & Logistics

Company overview

Heymarket is a business messaging platform that helps companies communicate with customers at scale via SMS, WhatsApp, and other messaging channels. Serving teams across sales, customer success, and support, Heymarket enables organizations to streamline conversations, automate workflows, and deliver timely, personalized interactions. The company values close collaboration between technical and GTM teams to ensure customers achieve measurable outcomes from day one, with a focus on integration, adoption, and lasting value from the platform.

Job description created by latamcent.com , a nearshore staffing agency.