1982 - Technical Support Specialist

Job Description

Este es un puesto de trabajo remoto.

We are looking for an experienced Technical Support Specialist to provide reliable IT assistance, troubleshoot technical issues, and ensure smooth technology operations across corporate environments. The ideal candidate is customer-focused, proactive, and capable of resolving technical incidents efficiently.

• Employment Type: Full-time.
  

• Schedule: Regular working hours, with rotating after-hours support coverage.
  

• After-Hours Rotation: Two consecutive weeks off from after-hours coverage, followed by one week assigned to after-hours support.
  

• After-Hours Availability: During the assigned week, the employee must provide 24 hours of after-hours coverage distributed across all 7 days, according to the established schedule.
  

• Additional Compensation: A total of USD 160 per month is paid for after-hours coverage, in addition to the regular salary.
  

• Rotation Frequency: The after-hours schedule follows a recurring three-week cycle (two weeks off, one week on call).
  

• Additional Conditions: Occasional domestic travel of up to 10% may be required for on-site positions.
  

Requisitos

• 3+ years of experience in technical support, Help Desk, or IT customer support.
  

• 5+ years of progressive, relevant professional experience.
  

• Strong knowledge of Windows and macOS operating systems.
  

• Proficiency in Microsoft Office, Outlook, and Microsoft Teams.
  

• Experience installing, configuring, and troubleshooting computers, software, printers, and peripheral devices.
  

• Solid understanding of hardware, software, and network troubleshooting.
  

• Experience using ticketing systems to document, track, prioritize, and resolve incidents.
  

• Strong communication, customer service, problem-solving, and organizational skills.
  

• Ability to work independently and collaboratively in a fast-paced environment.
  

• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
  

• IT Support, IT Automation, HDI, or other relevant technical certifications are a plus.
  

• Knowledge of SQL and relational databases is a plus.
  

Responsibilities

• Provide technical support to end users through phone, email, chat, and other communication channels.
  

• Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral issues.
  

• Install, configure, and maintain Windows computers, business applications, printers, and other IT equipment.
  

• Manage support tickets, accurately documenting incidents, troubleshooting steps, and resolutions.
  

• Escalate complex technical issues to higher-level support teams when necessary.
  

• Assist employees with software installation, system configuration, and technical inquiries.
  

• Create and maintain troubleshooting guides, user documentation, and knowledge base articles.
  

• Recommend system maintenance and configuration improvements to enhance performance and usability.
  

• Stay updated on emerging technologies and IT support best practices.
  

• Participate in scheduled after-hours support coverage.
  

Requirements
3+ years of experience in technical support, Help Desk, or IT customer support. 5+ years of progressive, relevant professional experience. Strong knowledge of Windows and macOS operating systems. Proficiency in Microsoft Office, Outlook, and Microsoft Teams. Experience installing, configuring, and troubleshooting computers, software, printers, and peripheral devices. Solid understanding of hardware, software, and network troubleshooting. Experience using ticketing systems to document, track, prioritize, and resolve incidents. Strong communication, customer service, problem-solving, and organizational skills. Ability to work independently and collaboratively in a fast-paced environment. Bachelor's degree in Computer Science, Information Technology, or a related field (preferred). IT Support, IT Automation, HDI, or other relevant technical certifications are a plus. Knowledge of SQL and relational databases is a plus.