Customer Service Agent | English C1/C2

You will provide customer support via phone calls, chats, and emails, ensuring clear and solution-oriented service. Requirements: advanced English, training in administrative areas, experience in BPO, and proficiency in Excel. We offer ongoing training, opportunities for growth, and a collaborative environment. Key Responsibilities: You will be responsible for providing customer support through different channels (calls, chats, and emails), ensuring clear, efficient, and high-quality service in every interaction. What we offer: Competitive income + bonuses for meeting objectives. Opportunities for learning and professional development. Collaborative and inclusive work environment. Continuous training and support in your growth. What we look for in you: C1/C2 English (Validation required). Education: Student or professional in Business Administration, Industrial Engineering, or related fields. Experience: Minimum of 6 months in BPO or multichannel customer service. Skills: Proficiency in Excel and computer tools, dynamism, proactivity, and results orientation. Ability to handle objections and answer questions clearly and persuasively. What we expect from you: Information Management and CRM Record accurate and up-to-date information in the CRM. Keep the database organized and complete. Customer Service Answer inquiries via phone and email. Resolve issues with a proactive and solution-oriented approach. Objective Achievement Meet and exceed conversion goals. Identify opportunities to improve performance and results. Continuous Improvement Propose ideas to optimize processes. Actively participate in training and updates. Cross-Departmental Collaboration Work with other areas to resolve complex cases. Share customer feedback to improve the experience. #J-18808-Ljbffr