Platform and Service Senior Project Manager (4 / 10 / 2025)...

The Project Manager 2 accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities

• Responsible for the day to day management of executing to milestones and budget on one or more projects.
• Assess creation and ensure sign-off of project plan, charter, stakeholder management plan, acceptance plan, and central project issue log.
• Work with Project Sponsor to ensure business case / cost benefit analysis is in line with business goals and confirm project plans meet business needs as described in the project initiation documents.
• Ensure all stakeholders are identified and included in scope definition activities and understand project schedule and key milestones.
• Ensure all areas of the project are appropriately staffed and monitor project commitment from those assigning resources.
• Escalate project risks to the Project Director, or Project Sponsor, when appropriate.
• Ensure vendor performance is monitored and actions taken if performance warrants.
• Provides in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly affects the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through developed communication and diplomacy skills with colleagues in other areas and occasional external customers.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

Education

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Global Platform and Service Readiness is responsible for delivering against goals and objectives defined for the team as whole, as well as the specific goals and objectives which may have also been defined. Will perform against procedural objectives and performance efficiency toward accomplishment of the team / 's goals. Will also be responsible for the delivery of personal and / or group Book of Work for all service readiness functions within a given region and ensure that all audit and control requirements are met. Identify opportunities to improve overall service efficiency and overall client satisfaction through an improved client experience

Responsibilities

Qualifications

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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