Account Manager

Job Description

This is a remote position.

• Job Opportunity : Account Manager
• Location : Anywhere in Colombia or USA.
• Type :   Full-time, permanent position, directly hired by the company . .
• Experience level : 3-5 years in similar positions.

Ready to trade chaos for connection?

Are you tired of being an Account Manager who's constantly on their own, chasing after vague metrics and dealing with client issues without backup? At Adage, we believe our Account Managers are not just individual contributors; they're a central point of contact for their clients and a critical part of a cohesive team. You won't just maintain accounts—you'll build lasting partnerships, helping clients grow and succeed with the full support of our expert team.

The difference we make!

At Adage, we do our part to make businesses run better and faster through technology. We have spent the last 20+ years helping clients transform how they do business through expert digital strategy, user-centered design, and software development.

In this pursuit, we get to help a lot of cool clients (think Metropolitan Museum of Art, The American Academy of Pediatrics, Lyric Opera) to make an actual difference in the communities they serve through their digital presence.

Our team consists of people who are incredibly smart, inspiringly driven, impressively kind, and always fun. We are routinely recognized as one of Chicago's Best and Brightest Companies to Work For, one of the Best Places to Work in Illinois, and on Crain's Best Places to Work in Chicago.

The impact you'll have

As an Account Manager at Adage, you'll be the linchpin for your client accounts, ensuring their long-term satisfaction and growth. Instead of just reacting to problems, you'll proactively engage with clients, acting as their trusted advisor and the voice of their needs within our company. You'll work closely with project owners and delivery teams to ensure seamless service, and with the Associate Director of Account Management to strategize and track your progress. You'll not only maintain your portfolio of accounts but also identify and cultivate new opportunities for them.

In this role, you will :

Requirements to succeed in this role

We’re looking for someone who brings a mix of proven experience, technical know-how, and people skills. To thrive as an Account Manager at Adage, you should have :

The benefits you'll love!

At Adage, we believe in work-life balance. You'll enjoy flexible scheduling and a fully remote work model from Colombia within a culture that values your time both in and outside work.  We offer a  permanent contract directly with our company,  all legally required Colombian benefits ,   a career path for your professional growth ,  emotional well-being programs,  a strong culture focused on well-being, continuous learning, and shared success .

Are you ready?

Apply now to join a team where you are a valued partner, not just a performer. At Adage, you'll have the autonomy to build strong relationships and the support of a full team to ensure your clients—and your career—thrive.

Equal Opportunity Employer

We are proud to be an equal opportunity employer. We are committed to fostering an inclusive and respectful work environment where all qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, disability, or socioeconomic background, in accordance with Colombian labor laws .

Requirements

Requirements Advanced English level (spoken and written). 3-5 years of experience in Account Management, Customer Success, or Business Development, ideally within technology, digital strategy, software development environments, or related. A strong track record of building and maintaining client relationships, proactively engaging with accounts, and driving revenue growth. Hands-on experience with CRM tools. Excellent communication and collaboration, with the ability to work across delivery, marketing, and sales teams. (Nice to have) Knowledge or experience in Arts, Associations, or Manufacturing industries, plus certifications in CRM, Customer Success, or Account Management.