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▷ (18 / 10 / 2025) Bilingual Customer Success Manager – SaaS | Bogotá...

▷ (18 / 10 / 2025) Bilingual Customer Success Manager – SaaS | Bogotá...

Ringover North AmericaBogotá, Bogotá, Distrito Capital, CO
Hace 12 horas
Descripción del trabajo

Overview

Join us at Ringover – where customer experience meets innovation. We / 're looking for a proactive and people-centric Customer Success Manager to join our Atlanta team. If you / 're passionate about building strong client relationships, driving value, and shaping exceptional onboarding experiences, we want to hear from you!

What You’ll Be Doing

  • Delivering a world-class onboarding experience : Ensure new clients feel welcomed, informed, and excited by helping them hit the ground running from day one.
  • Boosting customer loyalty : Build lasting relationships that reduce churn and drive client satisfaction.
  • Driving revenue growth : Identify upsell and cross-sell opportunities in collaboration with our Account Managers to increase monthly recurring revenue (MRR).
  • Championing the customer voice : Use feedback and satisfaction metrics to enhance the customer journey and experience.
  • Providing hands-on support : Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management.
  • Improving the user experience : Spot friction points and recommend actionable solutions to optimize platform usage.
  • Solving problems collaboratively : Address client issues with speed and care while coordinating with cross-functional teams.
  • Turning clients into advocates : Inspire customers to become enthusiastic champions of Ringover.
  • Influencing product evolution : Communicate customer insights and help shape future product developments.
  • Managing key success touchpoints : From client training and business reviews to ticket tracking, you / 'll own the relationship.

What You Bring To The Table

  • 1–2 years of experience in a customer success, account management, or client-facing role.
  • Proactive mindset : You take initiative and seek out solutions without waiting to be asked.
  • Excellent interpersonal skills : You’re diplomatic, persuasive, and always positive.
  • Customer-first approach : You listen deeply and respond thoughtfully with tailored solutions.
  • Analytical & tech-savvy : Comfortable with data, CRMs, video conferencing tools, and digital platforms.
  • Detail-oriented & persistent : You follow up rigorously and manage projects with precision.
  • Highly adaptable : Whether dealing with clients or internal teams, you know how to adjust your approach.
  • Organized & versatile : Able to juggle tasks and priorities in a fast-paced environment.
  • Bilingual : Proficiency in English & Spanish is required.
  • Must be located in Bogota even if the position will be full remote.

    The contract will be managed through a professional employer organization.

    Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).

    Job details

  • Seniority level : Entry level
  • Employment type : Contract
  • Job function : Other
  • Industries : Software Development
  • #J-18808-Ljbffr

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    Bilingual Customer • Bogotá, Bogotá, Distrito Capital, CO

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