Bilingual Customer Success Manager – SaaS | Bogotá (Urgente)...

Overview

Join us at Ringover – where customer experience meets innovation. We / 're looking for a proactive and people-centric Customer Success Manager to join our Atlanta team. If you / 're passionate about building strong client relationships, driving value, and shaping exceptional onboarding experiences, we want to hear from you!

What You’ll Be Doing

• Delivering a world-class onboarding experience : Ensure new clients feel welcomed, informed, and excited by helping them hit the ground running from day one.
• Boosting customer loyalty : Build lasting relationships that reduce churn and drive client satisfaction.
• Driving revenue growth : Identify upsell and cross-sell opportunities in collaboration with our Account Managers to increase monthly recurring revenue (MRR).
• Championing the customer voice : Use feedback and satisfaction metrics to enhance the customer journey and experience.
• Providing hands-on support : Conduct tailored training sessions, lead needs assessments, and assist clients through transitions and change management.
• Improving the user experience : Spot friction points and recommend actionable solutions to optimize platform usage.
• Solving problems collaboratively : Address client issues with speed and care while coordinating with cross-functional teams.
• Turning clients into advocates : Inspire customers to become enthusiastic champions of Ringover.
• Influencing product evolution : Communicate customer insights and help shape future product developments.
• Managing key success touchpoints : From client training and business reviews to ticket tracking, you / 'll own the relationship.

What You Bring To The Table

Must be located in Bogota even if the position will be full remote.

The contract will be managed through a professional employer organization.

Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).

Job details

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