(Solo Quedan 15h) Customer Success Manager (Freelance)...

Overview

We are seeking a Customer Success Manager to join our team and ensure the long-term satisfaction and success of our clients. You will serve as the primary point of contact for customers, ensuring they gain maximum value from our solutions. The ideal candidate is customer-oriented, highly responsive, and thrives in a fast-paced, agile, and fully remote environment.

Responsibilities

• Build and maintain strong, long-lasting relationships with customers
• Act as a trusted advisor, ensuring customers achieve their goals with our product / services
• Respond quickly to customer inquiries and provide timely solutions
• Identify customer needs, gather feedback, and collaborate with internal teams to improve customer experience
• Proactively monitor customer accounts to ensure retention and satisfaction
• Prepare reports and analyze customer data using Excel / Google Sheets
• Prioritize tasks effectively to manage multiple customer accounts simultaneously

Requirements

Benefits

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