Senior Program Manager, Business Strategy...

Senior Program Manager, Business Strategy

Microsoft Bogota, D.C., Capital District, Colombia

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

The Business Strategy Program Manager is a strategic leader within the Workforce & Operations Practice—driving transformational initiatives that shape how the enterprise operates, scales, and creates value. Acting as the connective force between strategy and execution, this role ensures programs deliver measurable impact across people, processes, and platforms. With expertise in enterprise operations, change management, and cross-functional integration, the Business Strategy Program Manager ensures that bold ideas translate into outcomes that are sustainable, visible, and aligned to business priorities. This role partners closely with Project Managers, senior leaders, and practice teams to orchestrate execution at scale.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Strategic Alignment & Integration

• Lead high-impact programs that align to Workforce & Operations Practice priorities, ensuring vision and execution remain tightly connected.
• Translate business strategy into clear program roadmaps, outcomes, and metrics.
• Drive cross-initiative integration, connecting related efforts into a unified transformation portfolio.

Program Leadership & Execution

Enterprise Visibility & Leadership Engagement

Change & Transformation Enablement

Qualifications

Required Qualifications

Preferred Qualifications

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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