Inicio Inmediato : Customer Success Manager...

Overview

Customer Success Manager (Farmer) at SoftwareOne – Bogotá, Colombia | Hybrid model. This role focuses on cultivating and nurturing client relationships, owning revenue and growth for existing accounts, with emphasis on renewals, cross-selling, and upselling. Collaboration with Customer Success Managers ensures seamless solution delivery and effective client support to drive satisfaction and business growth.

Company culture emphasizes authenticity, diversity, equity, inclusion, and belonging. This posting is for future opportunities and invites you to submit your application.

Responsibilities

• Account Growth & Retention : build long-term relationships to drive loyalty, identify upsell / cross-sell opportunities, partner with sales to develop growth plans, and negotiate renewals to achieve revenue growth.
• Solution Adoption & Enablement : understand customers’ technical environments, support onboarding and adoption, deliver demonstrations and trainings, translate technical concepts into business value, represent the voice of the customer, and facilitate quarterly business reviews (QBRs).
• Collaboration & Internal Alignment : work with sales, presales, marketing, and delivery teams; stay informed on product releases, industry trends, and competitive offerings.

Job Requirements

Profile

Systems engineer with experience in the role of Customer Success Manager, specifically in farming in technological solutions.

Required Skills

Preferred (but not mandatory)

Soft Skills

Benefits

Disclaimer

This job posting is for future opportunities and is not intended for immediate hiring. By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience. We will reach out if a suitable position becomes available. SoftwareOne is committed to equal employment opportunities for all applicants and teammates without regard to protected characteristics under local laws.

Company description

SoftwareOne is a leading global provider of end-to-end software and cloud technology solutions with 8,700 employees serving about 65,000 customers in digital transformation. Our culture emphasizes delivering customer satisfaction and employee satisfaction, humility, discipline, speed, and the ability to manage change in a global economy.

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