Call Center Agent - English Bilingual - Bogotá

Interview in English

• Location: Bogotá, Colombia
• Job Type: Full-Time
• Salary: $3,200,000 COP (Gross Monthly)
• Work Mode: On-Site
• Contract Type: Permanent
  
  

Key Responsibilities

• Provide customer support in English via phone, addressing concerns and questions about the payment application.
• Guide users in resolving technical and financial issues with the app.
• Maintain a professional and friendly approach in all interactions.
• Manage the call process efficiently, ensuring service quality.
• Document and follow procedures to resolve issues effectively.

Requirements

• English Level B2: Ability to communicate clearly and effectively.
• Residence in Bogotá.
• Over 18 years old.
• High school diploma required.
• Basic computer skills (operating systems, internet) and multitasking abilities.
• Excellent customer service and communication skills.
• For foreign applicants: Valid PPT and passport required.
• On-site work at our offices in Urban 165.

What We Offer

• Competitive Salary: $3,200,000 COP per month.
• Full-Time Schedule: 46 hours per week.
• Two days off during the week, promoting work-life balance.
• Permanent contract with full legal benefits, ensuring job stability.
• Paid Training: Comprehensive onboarding to ensure you feel confident and prepared.
• Additional Office Benefits: Enjoy perks in a professional and dynamic work environment.

Education & Experience

• Minimum Education: High School Diploma (Bachillerato / Educación Media).
• Languages: Intermediate English (B2).
• Experience: Not required.

Apply now and take the next step in your career.