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Bilingual Customer Service Representative (advanced english) - BogotáFoundever • Bogota, Chapinero
Bilingual Customer Service Representative (advanced english) - Bogotá

Bilingual Customer Service Representative (advanced english) - Bogotá

Foundever • Bogota, Chapinero
Hace más de 30 días
Descripción del trabajo

Bilingual Customer Service Representatives (B2 English Level)

Interview in English

  • Location: Bogotá, Colombia
  • Full-time
  • $3,200,000 COP (Gross Monthly Salary)
  • On-site
  • Permanent Contract

About the Role:

We are looking for detail-oriented and passionate bilingual representatives to join our customer service team specializing in payments and transactions. In this role, you will handle voice interactions, assisting users of a popular U.S.-based financial app similar to Nequi. Customers will contact you to resolve inquiries about the app, transaction issues, and general support questions.

Responsibilities:

  • Provide customer support in English via phone calls, addressing inquiries and concerns regarding the payment application.
  • Guide users in resolving technical and financial issues related to the app.
  • Maintain a professional and friendly approach in all interactions.
  • Manage calls efficiently while ensuring high-quality service. Document and follow procedures to resolve issues effectively.

Requirements:

  • B2 English level: Ability to communicate clearly and effectively in English.
  • Residency in Bogotá.
  • 18 years or older.
  • High school graduate.
  • Basic computer skills (operating systems, internet) and multitasking abilities.
  • Excellent customer service skills and a positive attitude.
  • For foreign applicants: Valid PPT and passport required.
  • Work modality: On-site at our offices in Urban 165.

What We Offer:

Competitive Salary:

  • Full-time (46 hours per week): $3,200,000 COP per month.
  • Two consecutive days off during the week, ensuring work-life balance.
  • Permanent contract with full legal benefits, guaranteeing job stability.

Paid Training:

  • We provide comprehensive training to ensure you feel prepared and confident from day one.

Additional Benefits for On-Site Work:

  • Enjoy perks in a professional and dynamic work environment.

Qualifications:

  • Education: High school diploma.
  • Languages: Intermediate English (B2).
  • Experience: No prior experience required.

Apply now and take the next step in your career!

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Bilingual Customer Service Representative (advanced english) - Bogotá • Bogota, Chapinero

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