▷ [Aplicar en 3 Minutos] Customer Care Technical Lead...

Join Nokia as a Customer Care Technical Lead.

Job Description

You will stay informed about new product introductions, rollouts, and tendering negotiations. Your role will involve contributing strategic insights to enhance customer support around products and processes, often leading taskforces as a subject matter expert. This includes developing innovative solutions, defining processes, and influencing strategic decisions, thereby solidifying your position as a recognized authority and leader in the field. You may also lead teams and projects, managing staff and allocating resources.

How You Will Contribute And What You Will Learn

• Represents the Technical Support Service in front of customer, managing difficult situations and conflict resolutions.
• Lead Software Upgrade Strategy & Planning.
• Provides analysis of product release notes and alerts to the customer.
• Lead complex Case Handling analysis & troubleshooting when required.
• Be the Technical customer voice and advisor.
• Provides technical guidance for upgrades / retrofits, if within the scope of Care portfolio.
• Analyze solution compatibility matrix and recommend actions during SW lifecycle.
• Ensures disaster recovery restoration process in place for the installed base, when applicable

Key Skills And Experience

About Us

Come create the technology that helps the world act together. Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer. Nokia has received the following recognitions for its commitment to inclusion & equality :

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

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