Bilingual Medical Receptionist

Job Description

This is a remote position.

Schedule : 9 : 00 AM – 6 : 00 PM (Downey, CA Time – PST)

Total Weekly Hours : 40 Hours

Our client is seeking an experienced Medical Receptionist with at least 3 years of experience in a healthcare office setting. The ideal candidate has a strong background working with PPO (Preferred Provider Organization) insurance plans and excels at providing compassionate, efficient support to both patients and medical staff. As the first point of contact, you will play a key role in creating a welcoming environment and ensuring a seamless patient experience from check-in to check-out.

Responsibilities

Schedule, confirm, and manage patient appointments using EHR / EMR systems

Answer and direct incoming calls professionally and courteously

Verify insurance eligibility and coverage, with expertise in PPO plans

Collect co-pays, process payments, and explain basic billing questions to patients

Maintain accurate and confidential patient records in compliance with HIPAA regulations

Communicate clearly with patients about appointments, delays, and required paperwork

Coordinate effectively with doctors, nurses, and administrative staff to support clinic operations

Assist with administrative tasks such as medical forms, referrals, and authorizations

Manage front desk operations, including mail, faxes, and general correspondence

Handle patient concerns with empathy and escalate issues when necessary

Requirements

Minimum of 3 years of experience as a medical receptionist or in a similar healthcare administrative role

Strong knowledge of PPO insurance plans, coverage, and billing procedures

Excellent customer service skills with a patient-focused approach

High attention to detail and ability to multitask in a fast-paced environment

Familiarity with HIPAA compliance and basic medical terminology

High school diploma or equivalent (medical office certification a plus)

Independent Contractor Perks

HMO coverage available for eligible locations

Permanent work-from-home arrangement

Immediate hiring

ZR_27521_JOB

Requirements

Minimum of 3 years of experience as a medical receptionist or in a similar healthcare administrative role Strong knowledge of PPO insurance plans, coverage, and billing procedures Excellent customer service skills with a patient-focused approach High attention to detail and ability to multitask in a fast-paced environment Familiarity with HIPAA compliance and basic medical terminology High school diploma or equivalent (medical office certification a plus)