Renewals Coordinator

We are looking for a detail-oriented and proactive professional to join our Client Experience team as a Renewals Coordinator. In this role, you will be the operational backbone of our client renewals process, ensuring smooth billing operations and delivering excellent service to our schools during renewal cycles.

You will manage invoicing, resolve billing inquiries, and support client retention through efficient renewal operations across our global school portfolio. The right candidate will be organized, communicative, and eager to improve processes while collaborating with colleagues across time zones.

This is a great opportunity to learn the inner workings of a global SaaS company serving the international education sector, while building strong foundations in billing operations, client support, and renewals management.

Key Responsibilities

Renewals Operations & Invoicing

• Generate and process renewal invoices accurately and on schedule using NetSuite and Salesforce
• Coordinate with Finance team to ensure billing accuracy and resolve invoice discrepancies
• Manage renewal timelines and deadlines, ensuring all clients receive timely renewal notifications
• Process contract amendments, student count updates, and pricing adjustments
• Maintain accurate records of all renewal activities and client communications

Client Support & Communication

Collections & Payment Follow-up

Data Management & Reporting

Process Improvement & Support

Requirements

Technical Skills

Communication & Language Skills

Organizational & Analytical Skills

Industry Knowledge

Preferred Qualifications

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or sex.

Please note : Only shortlisted candidates will be contacted due to a high volume of applicants.

Benefits

About Faria Education Group

At Faria Education Group, we are dedicated to reaching every learner and inspiring every educator. As the trusted partner of over 10,000 schools and 4 million students in 155 countries, we lead the way in international education systems and services.

We offer an integrated suite that supports all aspects of curriculum management, teaching and learning, admissions, and school-to-home communications. With an unwavering commitment to innovation, our technology is designed with rigorous standards for data protection and security, ensuring first-class training and support for modern international schools.

Through our innovative online courses and revision programs, we provide comprehensive educational experiences. Our offerings include the IB Diploma and Cambridge online courses, bringing high-quality education to schools and homes worldwide.

Join us in our commitment to transforming education and empowering communities globally. Explore our services, including ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses.

https : / / www.faria.org / careers