Global Integration Service Consultant - Now Hiring! (Bogotá)...

GIC Global Integration Service Consultant Provide service / support to customers using HCM integration with client's HR system of record on global / regional platform GUIDING PRINCIPLES- Responsible for client system maintenance on global / regional level = make configuration system changes on behalf of all countries within his / her regions of responsibility- Expected to co-ordinate internal technical communication across the regions with local application support teams- Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.- Closely co-operate with Global Integration Architect (GIA) on global alignment- Take responsibility for testing co-ordination within the regions- Support the GIA in case of any issue / CCR (Customer Change Request) estimates and regional / global implementation activities- Responsible for consistency message and quality level of service across regions- Become a regional CS single point of internal contact for any technical discussion topics related to general integration functionality.TECHNICAL RESPONSIBILITIES- Monitor Integration errors for live clients- Proactively react to integration issues- Support all integration issues related to integration mapping- Responsible to deliver technical solution for global tickets- Responsible to set up complex general / regional integration tickets / CCR analysed and designed by the GIA in the system- Create test cases and cooperate with GTT (Global Testing Team) in regression testing after monthly feature packs- Keep client specific documentation up to date- Get trained and knowledgeable on new integration features released by ADP product- Get trained and knowledgeable on new integration features released by System of Record SOR (SuccessFactors / WorkDay / Oracle)The tasks to be performed in the Customer Change Request process are as follow : - Participate on the quotation preparation of customer change requests and support the GIA in analysis and estimating the budget- After validation ensure modification in the integrated solution are consistent with ADP GV / CSL global template- Regional / global testing and validation responsibility- Participate on the training of new service team members on ADP GV / CSL guidelines - processes.PROBLEM RESOLUTION- Take ownership of regular review of all open global / regional tickets and provide regular updates to the GIA- Be in charge to address on-going problems faced by the client when they use system if the case has been escalated to him / her by the first line relation center.- Analyze the problem on a global level, estimate and propose the resolution process, with the possible support of a product management.- Manage the configuration, test the changes, and then ensure that the changes are available for the client.- Ensure that the client is satisfied with the solution.- Co-operate closely with the GIA on the global alignment across the regions- Ensure new integration clients are on-boarded and stabilized in alignment with all other non HCM / PY functionality- Participate in transition process between implementation phase to service support phase and review the learning points- Participate in defining cross functional service scope, responsibilities, and a delivery list with client- Ensure Internal communication and further co-ordination- Keep Leadership team updated on HCM integration matters and GIC Client Service team progress and procedures- Co-ordinates configuration and testing communication with local / regional service application teams.

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