Customer Success Manager (Bogotá)...

Customer Support

We are reinventing the way employees experience lunch at work. By partnering with top local restaurants and batching hundreds of orders, we make it easy for companies to offer high‑quality, individually packed meals, without fees or tips. Our mission is to create a seamless, affordable, and joyful lunch experience that benefits both employees and employers.

What You’ll Do

• Become the resident expert on our platform, processes, and policies.
• Use correct troubleshooting processes, language, and structure to address customer complaints over a variety of support channels (e‑mail, chat, phone, in‑person, etc.).
• Use good judgment and strong communication skills to ensure escalations are solved on the first try.
• Quickly respond to customer inquiries to ensure 100% customer satisfaction.
• Work cross‑functionally with other departments to prioritize, coordinate and apply resources as needed.

What We’re Looking For

What Else You Need To Know

This role is based in our Bogotá office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office‑based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

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