[1 / 10 / 2025] Director of Operations...

About TaskUs : TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer : At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a “Director of Operations” role with TaskUs :

What does a Director of Operations really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top-notch.

Imagine yourself going to work with one thing on your mind : you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing : oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders, and Staff assigned to these programs.

As Director of Operations, you will :

Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.

Be responsible for regular and often daily interactions with all the company departments / campaign team leaders and the whole management team.

Maintain an open line of communication between staff and senior management.

Manage and staff the operations assigned.

Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, providing temporary coverage and training; provision of excellent clientele service, problem resolution, and the like.

Develop individual and team goals and implement plans to carry out objectives.

Guide the Operations Managers in meeting all team & individual goals.

Ensure compliance with all established policies and procedures.

Assist the Senior Director of Operations / Vice President of Operations in crafting operations procedures.

Required Qualifications :

At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.

Managed at least 1,000 FTEs and has strong computer skills especially in using Google Suite applications.

Proven track record of meeting and delivering targets.

Excellent communication skills, both verbal and written.

This person must be able to build productive business relationships with clients and must have strong organizational, analytical, and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.

Work Location / Work Schedule / Travel :

Onsite

Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You : TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI : In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.

At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.

Protecting You from Fraud

TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process :

You will never be asked for payment information or banking information during the application or interview process.

We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us

Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.

We have identified several clues to watch out for to help you identify and avoid recruiting scams :

TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and / or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.

TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and / or home address to ensure we can contact you.

If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website ( taskus.wd1.myworkdayjobs.com / Careers ). This is the only chat room where you will find our recruiters.

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