(13 / 10 / 2025) E-Commerce Operations Team Lead...

Overview

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Do you want to be a part of the world’s leading jewelry company while putting your experience in Fulfillment into use? Pandora Latin America Team in an international organization of can-do spirited, passionate, and performance-driven people invites you to consider an exciting opportunity. Pandora is currently looking for an E-Commerce Operations Team Lead to support rapid digital growth and expansion in Colombia. The primary responsibilities of the E-Commerce Operations Team Lead are to guide the warehouse operations team of 3–4 people, ensure ecommerce orders are delivered on time, and provide excellent customer service for Pandora customers.

What You Will Do

• Supervises associates engaged in all operational activities, including inventory management, customer service and carrier communication on a day-to-day basis
• Promote excellent customer service by training junior staff, ensuring customer inquiries and complaints are handled in a professional and timely manner
• Performs operational activities including picking, packing and returns management
• Responsible for team management including resource planning, operational productivity reporting and communication
• Maintains an awareness of service level requirements and operational security best practices

KPIs

More About You

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If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

About Pandora

Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose : to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

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