(Aplica ya) Senior Driver Operations Specialis...

Responsibilities

• Organize Driver Engagement Processes : Coordinate activities related to attracting, activating, reactivating, and retaining drivers.
• Drive Team Leadership : Lead and manage the team. Conduct training sessions to equip agents with skills for user acquisition and activation, and keep them motivated.
• Manage KPIs :
• Monitor funnel efficiency (from installation to successful driver orders).
• Track key territory KPIs (New Drivers, Active Drivers, Supply Hours, Supply Hours per Active Driver).
• Design action plans to improve performance.
• Implement Motivational Programs :
• Execute initiatives and training programs to boost agent performance.
• Share feedback regularly.
• Support Activation & Reactivation Mechanics : Assist in launching, adapting, and improving strategies to activate / reactivate drivers effectively.
• 3rd-Party Partnership Management : Collaborate with external partners to increase New Driver acquisition.
• Monitor CRM & Communication Quality :
• Oversee call scripts and AI-preset communications.
• Assess effectiveness and ensure high-quality user interactions.
• Test different hypotheses for optimization.
• Execute City Launches : Travel to new city launches to organize on-the-ground recruitment efforts.
• Competitor Market Monitoring : Track competitor activities, bonuses, and incentives.
• Cross-Functional Communication : Ensure alignment with other teams.

Qualifications

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