[Inicio Inmediato] IT Specialist for End-User Computing Group (EUCG) - Microsourcing (Bogota, Colombia)...

Overview

Position : IT Specialist for End-User Computing Group (EUCG)

Location : Bogota, Colombia

Join to apply for the IT Specialist for End-User Computing Group (EUCG) role at MicroSourcing.

Responsibilities

• Provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service.
• Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software, troubleshooting).
• Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices, etc.).
• Respond to technical inquiries from internal and external customers and help resolve hardware or software problems.
• Log all handled IT requests and IT incidents in FreshService and maintain full documentation.
• Adhere to IT SLA commitments for IT Service Requests and IT Incidents, as recorded and tracked in FreshService ITSM.
• Adhere to the assigned IT Shift Support schedule by the IT Supervisor and / or IT Manager for EUCG, aligned to business needs.
• Provide assistance to IT peers to help complete IT projects, initiatives and activities and to resolve IT issues.
• Arrange for external technical support when problems cannot be resolved in-house.
• Maintain user security on all systems as per company policy.

Qualifications and Experience

What You’ll Receive

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is a pioneer and largest offshore provider of managed services.

Our commitment to 100% YOU

MicroSourcing believes our strength lies in our people’s diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We celebrate you and your authentic self, valuing every individual’s contribution to our collective success and growth.

For more information, visit https : / / www.microsourcing.com /

Terms & conditions apply

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