Empleos en Colombia

Última actualización: hace 4 días

Remote Support Technician (L2 - Frontline)

ARK Solvers CybersecurityColombia

ARK Solvers is Miami's Attentive, Reliable and Knowledgeable Cyber Security and IT Company.Founded in 2010, Our IT company was established with the mission of helping businesses manage their IT and...Mostrar másÚltima actualización: hace 28 días

Missions Internship or Team Opportunity

Action International MinistriesColombia

What are some ministry tasks that you want the intern to accomplish while serving with you?.Interns would come work alongside a veteran missionary to minister to children at risk and the urban and ...Mostrar másÚltima actualización: hace más de 30 días

Credit Specialist - Medellin (F / M / X)

MantuColombia

You will join our Finance team as a Credit Specialist in a permanent position.The Finance team at Mantu plays a strategic role in driving the Group’s performance. It supports decision-making and set...Mostrar másÚltima actualización: hace 16 días

People & Talent Specialist

The Connected OfficeColombia

We are a dynamic and growing small business dedicated to delivering IT solutions to small businesses in the US.We foster a collaborative and fast-paced environment where creativity thrives, and eve...Mostrar másÚltima actualización: hace 12 días

B2B Market Researcher

GSP ServicesColombia

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies.A first mover in the IoT / Helium / Hotspot / Blockchain space, we developed some of...Mostrar másÚltima actualización: hace más de 30 días

Technical Web Architect (Especialista en Drupal)

ROCKIN MEDIAColombia, co, CO

Technical Web Architect (Especialista en Drupal).No somos una agencia ni una consultora.Somos un #EquipoDeGrowth especializado en crecimiento digital con presencia en Madrid, Almería (Magical Analy...Mostrar másÚltima actualización: hace 5 días

Coordinador de Pruebas - COLOMBIA M / F

EgisColombia

Egis es un actor internacional dedicado a la consultoría,, la ingeniería de la construcción y los servicios para la movilidad. Diseñamos y operamos infraestructuras y edificios inteligentes capaces ...Mostrar másÚltima actualización: hace más de 30 días

Executive Virtual Assistant (Remote)

GOATColombia

We are seeking a highly capable, intuitive, and detail-obsessed Executive Virtual Assistant to support the Managing Director of a high-performing digital agency. This is not a traditional VA role.Yo...Mostrar másÚltima actualización: hace más de 30 días

Full-Stack Developer .NET y Angular

Sophos SolutionsColombia

Sophos Solutions is a global technology solutions company with operations in 14 countries around the world.We are headquartered in Colombia and have subsidiaries in 6 countries, including Colombia,...Mostrar másÚltima actualización: hace más de 30 días

Promotor Técnico Comercial FPA - Aguachica / Cesar

VirbacColombia

Zona de influencia : Departamento del Cesar (Zona centro y Sur).Cargo : Promotor Técnico Comercial FPA.Lugar de residencia (Base) : Aguachica-Cesar. Modalidad contractual : Indefinida.Perfil Profesional...Mostrar másÚltima actualización: hace más de 30 días

Payroll Specialist, LATAM Market

The Knot WorldwideColombia

Payroll Specialist, LATAM Market.Sao Paulo, SP, Brazil Be the First to Apply.Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family o...Mostrar másÚltima actualización: hace más de 30 días

Especialista en atención al cliente

TDCXColombia

Attractive remuneration, great perks, and performance incentives.Comprehensive medical, insurance, or social security coverage . Engaging activities and recognition programs .Strong learning and dev...Mostrar másÚltima actualización: hace 16 días

ESL Teacher - Colombia

M2R EducationColombia

Education are hiring ESL Teachers to work in Bogotá, Soacha, Mosquera, Medellín, Manizales and Villavicencio, Colombia.Anyone interested in beginning or furthering their ESL teaching career abroad ...Mostrar másÚltima actualización: hace más de 30 días

Auxiliar Teleoperador (a) - Cali

Save the ChildrenColombia

Cali, Valle del Cauca, Colombia.Tipo de Contrato : Laboral Término Fijo.POLITICA DE MARCO DE SALVAGUARDA DE LA NIÑEZ : .Este cargo tendrá contacto con niñas, niños y adolescentes ya sea frecuentemente...Mostrar másÚltima actualización: hace 5 días

Marketing Manager / Executor

MOVEColombia

Southern California, dedicated to empowering both businesses and professionals.We connect growing companies with skilled virtual talent while creating meaningful, long-term opportunities for our te...Mostrar másÚltima actualización: hace 25 días

Dirección Ejecutiva - Fundación Hogares Claret

matteriaColombia

Quick Apply

Proceso de selección desarrollado por matteria.Medellín, Colombia - Presencial.La Fundación Hogares Claret es una organización sin ánimo de lucro con más de 40 años de trayectoria en Colombia, espe...Mostrar másÚltima actualización: hace 28 días

Remote Associate Art Director

SnaphuntColombia

Create from anywhere! We are 100% remote.Full Access to Adobe Creative Cloud, On Us.Countries, One Global Creative Team.Grow as a Creative Through Wide-Ranging Client Work.Amazing Culture Guided by...Mostrar másÚltima actualización: hace más de 30 días

Bilingual QA Automation

BlossomRemote, Colombia, CO

Join Blossom! We are a growing ecosystem of fully integrated digital banking solutions, designed by and for credit unions. We are seeking a dynamic, results-oriented QA Automation tester (B2-C1 Eng...Mostrar másÚltima actualización: hace 4 días

Marketing and Brand Designer - Remote - Colombia

FullStack LabsColombia

FullStack is the fastest-growing software consultancy in the Americas.We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, a...Mostrar másÚltima actualización: hace más de 30 días

Technical Support Analyst I

CSGColombia

Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. This position is part of a team that focuses on the customer operat...Mostrar másÚltima actualización: hace 16 días

Esta oferta de trabajo no está disponible en tu país.

Remote Support Technician (L2 - Frontline)

ARK Solvers CybersecurityColombia

Hace 28 días

Descripción del trabajo

ARK Solvers is Miami's Attentive, Reliable and Knowledgeable Cyber Security and IT Company. Founded in 2010, Our IT company was established with the mission of helping businesses manage their IT and keep them secure.

The Role

Technical Support (Client-Facing)

Handle incoming service requests as the first responder; resolve or escalate based on complexity.
Support user issues related to Microsoft 365, Windows OS, remote access, printers, VoIP, cybersecurity tools, and network basics.
Provision users and devices, configure new setups, and troubleshoot common MSP client environments.
Deploy and support endpoint security solutions, DNS filtering, MFA, and remote backup solutions.

SOP Creation & Documentation

Write, edit, and maintain internal SOPs, checklists, and knowledge base articles.

Translate tribal knowledge into clear, repeatable steps for use by techs at all levels.

Keep documentation up to date in IT Glue and ensure all client environments are well-documented.

Standardize repeat tasks into documented workflows to support automation and efficiency.

Client Experience

Communicate proactively and professionally set expectations, give clear updates, and follow up.

Act as a customer advocate internally, ensuring issues are fully resolved and documented for future reference.

Team Collaboration

Participate in daily huddles and weekly tech meetings to identify recurring issues and process gaps.

Collaborate with L1s and L3s to fine-tune documentation and identify automation opportunities.

Provide input on how to improve onboarding, ticket handling, and escalation procedures.

Ideal Profile

2+ years in an IT support role, ideally within an MSP.

Strong experience with Microsoft 365 admin center, Active Directory, user provisioning, and Teams / SharePoint support.

Experience with Autotask, Datto RMM, and IT Glue (or similar PSA / RMM / KB systems).

Comfortable writing technical documentation that is clear, easy to follow, and scalable.

Strong troubleshooting mindset—curious, analytical, and able to work through complex issues.

Excellent time management, communication skills, and attention to detail.

Extra Credit For :

Prior experience building internal documentation libraries or leading documentation initiatives.

Familiarity with compliance standards (NIST, HIPAA, CMMC, etc.).

PowerShell or automation scripting exposure.

CompTIA or Microsoft certifications.

What Success Looks Like :

You handle 80–90% of frontline tickets from start to resolution and escalate only when needed.

SOPs and documentation are no longer bottlenecks—because you own them.

Clients trust your follow-through, and teammates trust your notes and workflows.

You raise the bar for documentation across the entire tech team.

What's on Offer?

Great work environment

Flexible working options

Work alongside & learn from best in class talent