Customer Success Manager (B2B) (2 / 10 / 2025)...

Description

At Nebius Academy Latam, we help companies in Argentina and across the region adopt Artificial Intelligence at scale with programs designed for both technical teams (AI-Assisted Programming, LLMs, Machine Learning) and business teams (AI for Managers, AI for Sales, Change Management).

Our unique value lies in operating at the intersection of technology and business : we combine a powerful learning platform with international AI experts to accelerate time-to-value in AI adoption projects.

Please submit all resumes or CV's in English.

We are seeking an experienced, hands-on Customer Success Manager with a strong background in B2B client management. This role is focused on the execution of strategies, ensuring that our clients receive exceptional support and achieve their business goals.

Responsibilities

• Act as the primary point of contact for B2B clients, ensuring clear communication, timely support, and proactive management of their needs.
• Coordinate guidance roles (experts, tutors, technical support, reviewers) to deliver a seamless and high-quality learning and onboarding experience.
• Collaborate with internal teams (Sales, Product, Technical Support, and Experts) to align client expectations and ensure smooth resolution of issues.
• Monitor client engagement, retention rates, and usage data to identify trends, address challenges, and optimize the customer journey.
• Organize check-ins, feedback sessions, and improvement initiatives to strengthen client relationships and drive customer success.
• Create impactful presentations, reports, and visual content with tools like Miro, Figma, Canva, Google Suite; manage multi-channel communication (Slack, WhatsApp, email).

Qualifications

Nice to Have

What we can offer you

Disclosures

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