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Customer Technical Project Manager

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Job Description

The Customer Technical Project Manager (CPTM) has overall responsibility for the technical success of the project. They support the project manager by providing insight into technical planning and execution issues, lead the technical team through the entire duration of the project, and act as the primary technical communications contact for the customer.

The CPTM manages and controls the implementation of all project technical aspects within contractual scope. They handle technical solution documents (requirements, architecture, etc.), manage technical activities such as requirements, development, integration, testing, provide status and results to the PM, and serve as the primary customer interface for technical solution management. The CPTM is responsible for obtaining formal customer sign‑off on requirements and technical acceptance of the solution.

Responsibilities

• Technical contact and reference person for medium and large‑sized projects, working with project management and technical staff.
• Manage technical management activities defined in customer contracts for medium / large business volume and medium / high complexity and risk probability, covering quality, risk, and time from preparation through deployment, customer acceptance, and care phase.
• Act as primary technical interface and first technical escalation point within the customer project.
• Ensure operational continuity and smooth execution, maintaining network availability by implementing proactively BG / BL guidelines and PM@Nokia Methodology.
• Support the Project Execution Owner (PEO) in project planning and delivery acceptance.
• Validate workloads and expertise related to technical tasks, ensuring resource management including allocation, induction, release, and required expertise.
• Lead technical activities during execution and care phase, such as Core Network Implementation, System Acceptance, Multi‑Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care, and HW / SW update and upgrade.
• Perform a technical risk analysis and propose and implement risk mitigation actions.
• Support the PEO to ensure delivery handover to regular operations and confirm actions have been successfully implemented.
• Ensure network availability with the Care project team.
• Identify new technical management related opportunities to expand contracts with the customer (e.g., network expansion, new features, software corrections implementations).
• When applicable, support Solution Managers to review adopted solutions and assumptions.

Key Skills And Experience

EEO and Recruitment Information

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status, or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

About Nokia

Join us in creating the technology that helps the world act together. We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.

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