Agente de Servicio al cliente Bilingue

ACERCA DE ESTA OPORTUNIDAD

Buscamos un profesional dinámico y orientado al cliente para integrarse a nuestro equipo de retención de clientes en una empresa multinacional líder en su sector. El candidato ideal debe contar con experiencia en servicio al cliente bilingüe, manejo de clientes B2B, cargos administrativos, y adicionalmente experiencia en retenciones y ventas. Debe tener un dominio avanzado de herramientas digitales.

RESPONSABILIDADES

• Atender consultas y resolver incidencias a través de llamadas telefónicas, correos electrónicos y chat en tiempo real.
• Gestionar procesos de retención de clientes, identificando oportunidades para mantener y fidelizar la cartera.
• Realizar actividades de ventas, promocionando productos y servicios a clientes corporativos (B2B).
• Brindar soporte y seguimiento a clientes, asegurando una comunicación efectiva en ambos idiomas.
• Realizar tareas administrativas relacionadas con la gestión de clientes y soporte operativo.
• Utilizar de manera eficiente herramientas de Microsoft Office (Word, Excel, Outlook) y Google Workspace (Gmail, Docs, Sheets).
• Documentar y registrar información relevante en sistemas internos.
• Colaborar con otros departamentos para maximizar la satisfacción del cliente y cumplir objetivos comerciales.
• Manejo de nivel intermedio / avanzado de Google Spreadsheets / Excel

CUALIFICACIONES

QUE TE OFRECEMOS

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, HERE

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