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![▷ (Solo Quedan 24h) Customer Success Manager at Cybersecurity company – Elevate customer journey with Intelligent D[...]...](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobbydoo-pms-directapply&company_name=Safetica%20Technologies){kind=logo}
▷ (Solo Quedan 24h) Customer Success Manager at Cybersecurity company – Elevate customer journey with Intelligent D[...]...
Safetica TechnologiesBogotá, Bogotá, Distrito Capital, COHace 12 horas
Descripción del trabajoBuild and maintain strong relationships with existing customers. Lead the onboarding process and ensure fast adoption of Safetica solutions. Actively communicate with key customer users and stakeholders (e.g., IT administrators, security managers). Resolve customer issues and work with technical support on more complex incidents. Identify opportunities for service expansion or product upselling. Monitor and measure customer satisfaction, including collecting regular feedback. Prepare reports on customer usage and recommend improvements. Collaborate closely with sales and marketing teams on customer campaigns and case studies. At least 2 years of experience in a similar role (e.g., Customer Success, IT Consultant). Experience with B2B customers, ideally in IT or software. English language proficiency at the C1 level. Proficiency in Brazilian Portuguese is a strong plus. Strong communication and presentation skills. Strong organizational and time management skills in dynamic environments. Knowledge of IT security and cybersecurity concepts (e.g., data protection, sensitive data classification, user access management). Ability to interpret technical information and translate it into actionable solutions for end users. Experience with CRM tools (e.g., HubSpot, Salesforce), managing Windows workstations and servers. Experience managing Windows workstations and servers. Nice to have : Familiarity with macOS, including basic troubleshooting and system configuration. Work / life balance - we have unlimited vacation, 3 sick days, 2 volunteering days. Make your birthday extra special - take the day off to celebrate, relax, and enjoy it however you like. It’s your day, and we believe you deserve to spend it your way! Flexible work setup and hybrid mode work for us. You’ll meet and connect with colleagues in person while enjoying flexibility for remote work on other days. Honest work environment - we give employees space to talk directly with management. Our roadmap is transparent. Feedback is welcome. Level up your language skills - we offer English classes to help you grow professionally and communicate confidently. A transparent work environment built on open communication, fostering collaboration across teams toward shared goals.
Safetica is a global leader in Intelligent Data Security, delivering powerful, effective solutions to prevent data leaks and manage insider risks across on-premises and cloud environments. We protect sensitive data, educate employees on secure practices, and ensure regulatory compliance for organizations worldwide. We are expanding into the United States and seeking to partner in the field of Data Loss Prevention.
Join our dynamic Customer Success team in Colombia. You’ll collaborate closely with colleagues in Europe (Czech Republic) to ensure seamless global cooperation and play a key role in supporting the USA market, helping us deliver top-notch service to our American customers and partners.
As a Customer Success Manager, you’ll drive smooth onboarding, guide customers through implementation, and maintain high satisfaction with our solution. By identifying growth opportunities, you’ll act as a trusted advisor and a bridge between customers and our internal teams, including technical support, product management, and sales.
We have an amazing office in Bogotá, and we’d love for you to be there. Being present helps you connect and collaborate with your colleagues in person, which we value.
Why join us?
- Work in a hybrid model with the freedom and trust to define your own working style and drive results in your own way.
- Join a fast-growing cybersecurity company and help shape the future of data protection in a high-potential market.
- Enjoy true autonomy, flexible work conditions, and strong support from an experienced global team.
- Invest in your professional growth through continuous learning and career development opportunities in a dynamic, high-tech industry.
Your responsibilities
What are we looking for?
Technical skills
What can you expect from Safetica?
Are you excited about the customer journey and ready to grow your career in the customer success team? We’d love to hear from you. Send us your CV or LinkedIn profile in English, and we’ll get back to you quickly to schedule a short call.
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Solo Quedan Customer • Bogotá, Bogotá, Distrito Capital, CO
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