Talent.com
Esta oferta de trabajo no está disponible en tu país.
Solo Quedan 24h : Customer Success - Team Manager...

Solo Quedan 24h : Customer Success - Team Manager...

CanonicalBogotá, Bogotá, Distrito Capital, CO
Hace más de 30 días
Descripción del trabajo

Canonical Bogota, D.C., Capital District, Colombia

Join or sign in to find your next job

Join to apply for the Customer Success - Team Manager role at Canonical

Canonical Bogota, D.C., Capital District, Colombia

Join to apply for the Customer Success - Team Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Customer Success - Team Manager.

To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to help our team of Customer Success Managers across regions. We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector. As such, we are looking for exceptional candidates with proven track records in Customer Success and an obvious passion for new technologies. Ideally, you have been a Customer Success Manager at one point in your career and naturally evolved to a leading position.

You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you are to provide mentoring, coaching in post-sales account management and feedback to team members. You play a crucial role in proactively identifying areas of improvement and implementing process change, driving high-performing teams. You are comfortable dealing with ambiguity and quickly adapt to changes. You seek collaboration with other teams to enhance the overall customer experience. Your key responsibility is to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives. You will work hand-in-hand with the Head of Customer Success.

CSMs engage a diverse customer base and follow diverse CSM motions to provide the appropriate level of focus for every customer. The right candidate would adapt to this diversity and bring broad experience to the team.

Location : This is a globally remote role

The role entails :

  • Strategic planning and analysis : preparing communication plans, Team Meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and ultimately increase customer success.
  • Customer interactions and support to your team : you resolve escalated customer issues requiring expertise or intervention. You work closely with your team members to ensure timely resolution.
  • Team management : you are passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. You are ready for regular performance reviews with team members. While your help in identifying areas for improvement is key, you are asked to celebrate excellence, recognise your team's achievements, and set goals for individual growth within the team.
  • Cross-functional collaboration : collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. This ensures alignment on customer needs, feedback sharing, and coordinated efforts to drive customer success. You establish trustworthy channels of communication across the board.
  • Documentation and reporting : you are allowed to be creative! While building content with your team and your manager, you also ensure the changes are well documented, instilling quality and attention to detail in all you do.

What we are looking for in you

  • Excellent academic results at school and university
  • Bachelor's or equivalent degree in Business, Communication or STEM
  • Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries
  • Track record of bringing exceptional Customer Success experience results
  • Commitment to continuous learning and improvement - curious, flexible, scientific
  • Creative problem-solving and cross-team collaboration
  • Experience growing and developing a CSM team
  • Hands-on approach to using data to drive team activities and continuous improvement
  • Willingness to travel up to 4 times a year for internal events
  • Nice-to-have skills

  • We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us!
  • What we offer you

    We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

  • Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!
  • Personal learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events
  • About Canonical

    Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

    Canonical is an equal opportunity employer

    We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

    Seniority level

  • Seniority level
  • Mid-Senior level

    Employment type

  • Employment type
  • Full-time

    Job function

  • Job function
  • Other

  • Industries
  • Software Development

    Referrals increase your chances of interviewing at Canonical by 2x

    Sign in to set job alerts for “Manager of Customer Success” roles.

    Bogota, D.C., Capital District, Colombia 1 month ago

    Bogota, D.C., Capital District, Colombia 1 month ago

    Bogota, D.C., Capital District, Colombia 1 month ago

    Customer Success Manager (Podcast Company)

    Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago

    Senior Customer Success Manager (Podcasts)

    Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 months ago

    Bogota, D.C., Capital District, Colombia 6 days ago

    Bogota, D.C., Capital District, Colombia 2 months ago

    Bogota, D.C., Capital District, Colombia 2 months ago

    Customer Success & Reddit Content Specialist

    Bogota, D.C., Capital District, Colombia 12 hours ago

    We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Solo Quedan 24H • Bogotá, Bogotá, Distrito Capital, CO

    Ofertas relacionadas
    • Oferta promocionada
    Busqueda Urgente : [P] Sr. Customer Success Manager...

    Busqueda Urgente : [P] Sr. Customer Success Manager...

    LatamCentBogotá, Bogotá, Distrito Capital, CO
    Customer Success Manager About the role : ClearlyRated is seeking a Senior Customer Success Manager to own and manage a portfolio of B2B SaaS customers across the U. You’ll be the primary contact h...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Manager Experience Analytics...

    Manager Experience Analytics...

    adidasBogotá, Bogotá, Distrito Capital, CO
    Manager, Digital Business Analytics Area : eCommerce GSMS Grade : M4 Number of Personnel Managed : ≥0 Cost Center / Budget and / or Revenue Responsibility : TBD Department : Digital Analytics Direct R...Mostrar másÚltima actualización: hace 18 días
    • Oferta promocionada
    ▷ Busqueda Urgente! Customer Success Manager...

    ▷ Busqueda Urgente! Customer Success Manager...

    Confidential JobsBogotá, Bogotá, Distrito Capital, CO
    Overview Get AI-powered advice on this job and more exclusive features.Are you passionate about IT or cloud-based solutions and ready to boost your career in B2B technical sales? Join Concentrix a...Mostrar másÚltima actualización: hace 11 días
    • Oferta promocionada
    • Nueva oferta
    ▷ Quedan 3 Días! Service Team Lead...

    ▷ Quedan 3 Días! Service Team Lead...

    CitiBogotá, CO
    The Service Team Lead is an entry-level position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function.The overall objective i...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    Customer Success Manager

    Customer Success Manager

    Emma de TorreBogotá, Bogotá DC, CO
    Estoy ayudando a Nua Technology a encontrar al mejor candidato para unirse a su equipo tiempo completo para el rol de Customer Success Manager. Implementarás soluciones con HubSpot para impulsar la ...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Customer Success Manager

    Customer Success Manager

    Servicio LatamBogotá D.C., Bogotá DC, CO
    Te apasiona liderar equipos, optimizar servicios tecnológicos y construir relaciones sólidas con los clientes? Estamos en búsqueda de un Customer Success Manager con experiencia comprobada en la ge...Mostrar másÚltima actualización: hace 6 días
    • Oferta promocionada
    Buen Sueldo! Manager Experience Analytics...

    Buen Sueldo! Manager Experience Analytics...

    adidasBogotá, Bogotá, Distrito Capital, CO
    Manager, Digital Business Analytics Area : eCommerce GSMS Grade : M4 Number of Personnel Managed : ≥0 Cost Center / Budget and / or Revenue Responsibility : TBD Department : Digital Analytics Direct R...Mostrar másÚltima actualización: hace 14 días
    • Oferta promocionada
    ▷ [Solo Quedan 15h] Service Team Lead...

    ▷ [Solo Quedan 15h] Service Team Lead...

    Inchcape AméricasBogotá, Bogotá, Distrito Capital, CO
    Inchcape es el distribuidor automotriz líder a nivel global, con presencia en más de 40 países.Somos socios estratégicos de 60 de las marcas automotrices más importantes, impulsando una movilidad m...Mostrar másÚltima actualización: hace 28 días
    • Oferta promocionada
    • Nueva oferta
    Customer Success Manager (Freelance) [20 / 10 / 2025]...

    Customer Success Manager (Freelance) [20 / 10 / 2025]...

    DeepdubBogotá, Bogotá, Distrito Capital, CO
    Overview We are seeking a Customer Success Manager to join our team and ensure the long-term satisfaction and success of our clients. You will serve as the primary point of contact for customers, e...Mostrar másÚltima actualización: hace 1 hora
    Customer Success Manager (BOG)

    Customer Success Manager (BOG)

    Patricia Baez CompanyBogotá, Bogota, Colombia
    Quick Apply
    Customer Success Manager (BOG).You will support client onboarding, retention, and satisfaction through proactive communication, strategic insight, and close collaboration with internal teams.Report...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    ▷ [Quedan 3 Días] Customer Success Manager...

    ▷ [Quedan 3 Días] Customer Success Manager...

    InstaleapBogotá, Bogotá, Distrito Capital, CO
    Capital District, Colombia Get AI-powered advice on this job and more exclusive features.As a Customer Success Manager at Instaleap, you will be the key person for communicating our customer’s nee...Mostrar másÚltima actualización: hace 12 días
    • Oferta promocionada
    • Nueva oferta
    Solo Quedan 24h! Technology Consulting Manager...

    Solo Quedan 24h! Technology Consulting Manager...

    Apiux TechBogotá, Bogotá, Distrito Capital, CO
    Quiénes somos? En APIUX nos identificamos como una fábrica de talento con una fuerte orientación de negocio donde continuamente brindamos espacios a las nuevas generaciones para mostrar y desarroll...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    Quedan 3 Días : E-Commerce Operations Team Lead...

    Quedan 3 Días : E-Commerce Operations Team Lead...

    PandoraBogotá, Bogotá, Distrito Capital, CO
    Overview Get AI-powered advice on this job and more exclusive features.Do you want to be a part of the world’s leading jewelry company while putting your experience in Fulfillment into use? Pandor...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Busqueda Urgente! Customer Contact Management Senior Analyst...

    Busqueda Urgente! Customer Contact Management Senior Analyst...

    SanofiBogotá, Bogotá, Distrito Capital, CO
    Customer Contact Management Senior Analyst page is loaded## Customer Contact Management Senior Analystlocations : Bogotatime type : Full timeposted on : Posted Todaytime left to apply : End Dat...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    • Nueva oferta
    Consulting Engineer – Customer Delivery (Enterprise) [Quedan 3 Días]...

    Consulting Engineer – Customer Delivery (Enterprise) [Quedan 3 Días]...

    RehireBogotá, Bogotá, Distrito Capital, CO
    Overview We are looking for a Consulting Engineer – Customer Delivery with a strong focus on Enterprise networking solutions. This highly visible, customer-facing role is part of Cisco’s Solution V...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    • Nueva oferta
    (Quedan 3 Días) Bilingual Customer Success Manager – SaaS | Bogotá...

    (Quedan 3 Días) Bilingual Customer Success Manager – SaaS | Bogotá...

    Ringover FranceBogotá, Bogotá, Distrito Capital, CO
    Join us at Ringover – where customer experience meets innovation.We're on the lookout for a proactive and people-centric Customer Success Manager to join our Atlanta team.If you're passionate about...Mostrar másÚltima actualización: hace 1 hora
    Customer Success Manager (BOG)

    Customer Success Manager (BOG)

    Hire Horatio CXBogota, Bogota, CO
    Quick Apply
    Job Description As a Customer Success Manager at Horatio, you are the dedicated partner for our small to mid-sized clients, helping them realize value quickly and maintain it consistently.You’...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    ▷ (19 / 10 / 2025) Partner Connection l English 90% l Weekends Off...

    ▷ (19 / 10 / 2025) Partner Connection l English 90% l Weekends Off...

    TeleperformanceBogotá, Bogotá, Distrito Capital, CO
    Resumen ¡Eres quien nos falta en el TOP Team! En Teleperformance buscamos un Experto(a) en servicio al cliente que sea la conexión entre el partner y el cliente natural / B2B, realizando seguimient...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    • Nueva oferta
    Solo Quedan 15h : ANALYTICS CONSULTANT...

    Solo Quedan 15h : ANALYTICS CONSULTANT...

    Experian GroupBogotá, Bogotá, Distrito Capital, CO
    Job description Propósito del cargo : ü Brindar acompañamiento a nuestros clientes en el desarrollo de soluciones analíticas a la medida como lo pueden ser desarrollo de modelos estadísticos, estu...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    • Nueva oferta
    ▷ [Solo Quedan 15h] Talent Acquisition Team Lead...

    ▷ [Solo Quedan 15h] Talent Acquisition Team Lead...

    InchcapeBogotá, Bogotá, Distrito Capital, CO
    Location : Colombia Mode : Hybrid – Full Time Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Colombia,...Mostrar másÚltima actualización: hace 1 hora