Service Desk Analyst - Level 1 / 1.5 | Remoto

✨ Are you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning?

Welcome to a team with a clear purpose : TRANSFORM people’s lives by being the most reliable TECHNOLOGICAL ally! 🚀

🌟 What will you find in this career opportunity?

• Technical and personal challenges to keep you growing and engaged.
• A connected and global team, focused on your professional development and wellbeing.
• A culture of continuous improvement, fresh and collaborative, with opportunities for learning and supportive colleagues.
• KaizenHub : A programme designed to boost your talent, with feedback, mentoring and coaching through Sofka U. It’s a challenge and a game at the same time! 🧠
• Programmes like Happy Kaizen and WeSofka to care for your physical and emotional health.

What are we looking for?

We’re looking for a Service Desk Analyst (Level 1 / 1.5) with experience in corporate environments, passionate about providing excellent technical support and ensuring operational continuity for users worldwide.

You will be providing first and second-level support, monitoring infrastructure, and collaborating closely with infrastructure, security and applications teams to resolve incidents efficiently.

This is your opportunity to be on the front line of technology operations, ensuring users can work seamlessly and the organization stays connected every day.

Responsibilities

Requirements

Experience & Knowledge :

Technical Skills :

Soft Skills :

🤝 Working conditions

💚 Why join Sofka?

Be part of a supportive community with a shared purpose and strong values.

Access continuous training, mentorship, and wellness programmes.

Advance your career with meaningful experiences and a flexible work model.

Ready for your next professional chapter?

👉 Apply now and let’s transform lives together!