Urgente : Customer Success Manager...

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Direct message the job poster from Atlas - the Recruitment Platform

Atlas is an end-to-end platform that kills off all admin for professional recruiters. The business was founded by successful entrepreneurs and has reached $1m in 10 months without any outbound sales at all. We are revolutionizing the recruitment and exec search industry globally and are looking to build up our team for the Americas.

For that, we are looking for our 2nd hire in Colombia, and 1st in the Customer Success & Support Team.

We take our values exceptionally seriously and you can expect commitment to the following : https : / / berggroup.notion.site / Values-e27827d9ca104b179a9b000b77663385?pvs=4§

What you'll be doing

Once someone signs up with Atlas, it's your job to ensure a great customer experience.

• Learn the Atlas platform by using it extensively. We are only starting to structure our onboarding, so you’ll play around with the product, try new things and ask questions.
• Support onboarding of new customers as they begin using the platform for the first time.
• Handle day-to-day questions and issues via our service desk stack (Intercom) and short Loom videos.
• Proactively reach out to users with tips, best practices and quick check-ins to drive adoption.
• Jump on video calls when chat isn’t enough to resolve a problem.
• Collaborate with the Product and Engineering teams by capturing feedback and flagging bugs with clear, concise reproduction steps.
• Work with urgency—our customers rely on Atlas to do their jobs, so fast, high-quality responses are a must.

Your outcomes

Who you are

Salary + Location

Interview Approach

Thanks for reading until the end - looking forward to your application.

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