Customer Success Manager [3 / 10 / 2025]...

Overview

Get AI-powered advice on this job and more exclusive features. Are you passionate about IT or cloud-based solutions and ready to boost your career in B2B technical sales? Join Concentrix at our Ecotek site in Bogotá and be part of a dynamic team driving innovation in cloud and IT sales. This is a Monday-to-Friday schedule position, where you’ll work directly with corporate clients to deliver impactful B2B solutions and business value. If you thrive in fast-paced sales environments and enjoy helping businesses grow through tech, we’d love to hear from you!

Responsibilities

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, the Voice of the Customer
• Initiate steps through appropriate communication channels to address customer concerns or roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

Qualifications

Seniority level

Employment type

Job function

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