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Analyst, Language Support Center [Solo Quedan 15h]...

Analyst, Language Support Center [Solo Quedan 15h]...

ConcentrixMedellín, CO
Hace 25 días
Descripción del trabajo

Overview

Analyst, Language Support Center — responsible for creating a supportive learning environment to help students meet their learning goals. Deliver trainings in a blended learning environment on topics such as language skills, communication skills, and industry vocabulary, using adult learning theory and accelerated learning techniques. Collaborate with Talent Acquisition, Training & Quality, and Operation teams to support language upskilling and / or other languages as required.

Responsibilities

  • Provide dynamic facilitation of classroom-based and blended learning trainings through a variety of instructional techniques for multiple audiences and locations.
  • Present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts.
  • Conduct student and operation observations to detect gaps and design learning interventions.
  • Organize classroom lectures and coursework.
  • Be responsible for achieving individual training performance metrics.
  • Prepare materials and activities.
  • Engage students to ensure a lively classroom atmosphere.
  • Instruct students about the structure and content of the target language.
  • Emphasize the rules of composition, grammar, and sentence construction.
  • Monitor performance and progress and modify instructional methods to meet individual needs where necessary.
  • Maintain accurate and complete student records including attendance, grades, assessments, and test scores as required.
  • Ensure active participation in stakeholder management meetings with Talent Acquisition, T&Q, and Operations teams.
  • Other duties, as assigned (may include validations, translations, support with local projects, among other department requirements).

Qualifications

  • Bachelor's Degree from a college or university (preferably in Languages, Teaching, Translations).
  • More than one year of experience in Teaching English is required.
  • English proficiency (C1) is required.
  • Coaching tactics basic knowledge.
  • Passionate for training, coaching, and facilitation.
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
  • Demonstrated ability to multi-task and meet timelines on deliverables.
  • Self-starter, sense of urgency, and works well under pressure.
  • Strong attention to detail.
  • Strong written and verbal communication skills; ability to articulate ideas and feedback clearly to various stakeholders.
  • Ability to learn and adapt quickly to new information and technologies.
  • Strong problem-solving skills with the ability to analyze issues and develop solutions.
  • Full-time availability is required.
  • On-site vacancy in Medellin.
  • Location

    COL Medellin - Aventura - Carrera 52 # 65-91 Oficina 0740

    Language Requirements

    English (Required), Spanish (Required)

    Time Type

    Full time

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