Customer Success Manager...

LATAM Talent Sourcing Leader | Talent Strategy & Project Delivery | Driving Scalable People Solutions #swocareers

We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.

We are thrilled to announce an opportunity to join our team as : Customer Success Manager Farmer

An Customer Success Manager Farmer at SoftwareOne is responsible for cultivating and nurturing deep client relationships while delivering the best of our software solutions. Taking ownership of revenue, profit / loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with Customer Success Managers (CSMs) will be essential to ensure seamless solution delivery. Leveraging the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.

Account Growth & Retention

• Build strong, long-term relationships with existing customers to drive loyalty and retention.
• Identify upsell and cross-sell opportunities within your customer base, aligning solutions to business needs.
• Partner with sales teams to develop and execute account growth plans.
• Negotiate renewals and expansions, ensuring customer satisfaction and revenue growth.

Solution Adoption & Enablement

Collaboration & Internal Alignment

Job Requirements

Profile

Systems engineer with experience in the role of Customer Success Manager, specially in farming in technological solutions.

Required Skills :

Preferred (but not mandatory) :

Soft Skills :

Benefits :

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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