Inicio Inmediato! Customer Success Manager (Full-time, On-site in Bogotá)...

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Does being part of a high-performance team that is DISRUPTING and DOMINATING an industry excite you?

Does joining a company with 500% growth since January 2024 make you want to roll up your sleeves and jump in?

If so—keep reading.

The Role : Customer Success Manager (CSM)

This is not a passive “account management” job.

As a CSM at ON THE FUZE, you will be owning client relationships, tackling hard conversations, and making sure our clients see massive value in what we deliver.

We’re looking for a Client Success Manager who is ready to make an IMPACT .

What You’ll Do

Build deep relationships with clients and ensure they stay happy, engaged, and retained.

Lead proactive check-ins , uncover risks early, and create strategies to keep clients on track.

Be the front line when things get uncomfortable —listening with empathy, addressing concerns, and building trust.

Report on client health, NPS, retention, and churn— because numbers matter.

Help clients unlock more value from HubSpot and our services.

About You

• You love working directly with clients and guiding them to success.
• You don’t shy away from challenges—you step up when conversations get tough.
• You’re proactive , resourceful, and always thinking about how to add more value.
• You measure success in retention rates and client happiness.
• You have outstanding COMMUNICATION and interpersonal skills. You are a great listener and have a strong empathy toward others.

Required

Nice to have :

Why You Would Love Working Here

Why Join Us

At ON THE FUZE, you’ll be part of a diverse, award-winning team that values growth, accountability, empathy, and humility.

HubSpot North America Partner of the Year (2023)

Always in the top 1% Worldwide

Supported over 2,500 companies around the world maximize HubSpot.

Our Core Values

Grow Always in ALL Ways - progress, not perfection, improving 1% each day.

Do What We Said We Would Do - accountability builds trust.

️ Have Each Other's Back - empathy & teamwork, always

Leave Our Egos at the door - dropping the need to be right, listening more, talking less.

If you’re a high performer ready to own client success, grow fast, and be part of a winning team—we want to meet you.

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