Sales Customer Success Manager [28 / 09 / 2025]...

Overview

Sales Customer Success Manager | Microsoft

Location : Bogotá, Colombia | Hybrid

A Customer Success Manager for CSP (Cloud Solution Provider) at SoftwareOne is responsible for ensuring customers achieve their business outcomes through a world-class delivery and customer experience. This role builds strong relationships with stakeholders across Operations and Business Units, enabling retention, satisfaction, and new business opportunities. The primary point of contact, you will oversee the seamless transition from onboarding to the managed service Business as Usual (BAU) phase. By aligning customer objectives with SoftwareOne’s services and solutions, you will accelerate adoption, identify opportunities for optimization, and drive long-term value.

Key Responsibilities

Customer Onboarding & Enablement

• Conduct onboarding sessions with customer stakeholders, covering service scope, support processes, escalation management, CSM role focus, and tools overview.
• Educate customers to maximize the use of SoftwareOne support, services, and platforms.
• Ensure a smooth transition from onboarding to BAU within managed services.

Account Retention & Growth

Service Delivery & Performance

Collaboration & Advocacy

What we need to see from you

Profile : Systems engineer or professional with proven experience in Customer Success, Service Delivery, or Account Management, preferably in Cloud or Technology Services.

Required Skills :

Preferred (but not mandatory) :

Soft Skills :

Benefits

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

Disclaimer : This job posting is for future opportunities and is not intended for immediate hiring. We are always looking for dedicated individuals to join our team and encourage you to submit your application. By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience. We appreciate your interest and will reach out if a suitable position becomes available.

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