Aplicar en 3 Minutos! Customer Success Manager...

Overview

PDG Media is a digital marketing & revenue growth agency that has worked with some of the world’s most exciting food & beverage brands, including Chobani, Lavazza, Breville & Colombia’s National Coffee Federation. We’re part of PDG Global, which also comprises Perfect Daily Grind and Producer & Roaster Forum – the coffee industry’s largest media & events group.

At PDG Media, we specialise in helping F&B brands grow their revenue by delivering impactful digital marketing campaigns across a range of channels, from SEO & website design to social media & email marketing. We’re looking for a Customer Success Manager with real technical expertise to bridge the gap between our exceptional agency operations team and our growing commercial department.

To thrive in this role, you’ll need to be at your best when you’re speaking to our clients, moving seamlessly from one account to another, while making sure your technical knowledge is always growing. You’ll also need to have a solid understanding of email marketing.

Responsibilities

• Co-ordinate with the sales team to help them close new deals
• Keep existing clients informed on their campaigns, and ensure they are happy with the results
• Manage client & internal email marketing campaigns via Instantly & Apollo
• Join meetings with engaged prospects to serve as “the technical expert”
• Speak confidently about our entire range of digital marketing products & services
• Identify areas to upsell existing clients, and convert accordingly
• Manage renewals and extensions for email marketing clients
• Work with external agencies to constantly update our database
• Monitor mailbox deliverability across our entire portfolio

Essential

Desirable

If you / 're passionate about digital marketing and coffee, and think this is the role for you, please send your CV to ross@perfectdailygrind.com, as well as your notice period, location, and salary expectations in COP.

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