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Customer Success Manager / Technical Account Manager

Customer Success Manager / Technical Account Manager

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We’re looking for a Customer Success Manager (CSM) with strong technical acumen who can also operate like a Technical Account Manager (TAM). In this hybrid role, you’ll be the primary point of contact for a portfolio of strategic customers, helping them maximize our platform's value while guiding them through technical implementations, troubleshooting complex issues, and collaborating with product and engineering teams.

This is a high-impact, customer-facing role that requires someone who is both relationship-driven and deeply technical—a trusted advisor who can speak the language of developers, IT admins, and executives alike.

Responsibilities

• Serve as the main post-sales point of contact for customers, ensuring a smooth onboarding and implementation process
• Lead technical installations, configurations, and integrations of our SaaS product, often in complex IT environments
• Translate business needs into technical solutions, acting as a bridge between customer teams and our internal Product and Engineering teams
• Provide ongoing support and guidance, ensuring customers are fully leveraging the platform to meet their objectives
• Monitor usage and health metrics to identify risk and opportunity, proactively engaging customers to drive adoption and renewal
• Own the customer journey post-sale : onboarding, enablement, ongoing support, expansion, and renewal
• Deliver training, documentation, and tailored walkthroughs for technical users
• Serve as the customer’s voice internally by sharing feature requests, bug reports, and usability feedback
• Collaborate closely with Sales, Product, Engineering, and Support teams to ensure seamless and cohesive customer experiences

Minimal Qualifications

Preferred Qualifications

What We Value

We’re a values-driven company that believes success comes from empowering our team and customers. Our core values include :

Success in This Role Looks Like

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Software Development

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