Buen Sueldo! Customer Success Manager Bogotá...

Location : Bogota, D.C., Capital District, Colombia

Customer Support Supervisor

Growe is a leading business advisory and services group in iGaming and Entertainment, helping businesses navigate the fast‑evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Join to apply for the Customer Support Supervisor role at Growe.

Responsibilities

• Oversee daily operations, ensuring agent productivity and adherence to schedules
• Work with agents to provide real‑time support and constructive feedback on performance
• Lead team meetings to share updates and reinforce training objectives
• Address escalated customer issues and manage emergency ticket handling when required
• Monitor customer interactions to maintain compliance with quality standards
• Track performance metrics, such as response and resolution times, to ensure efficiency
• Collaborate with other teams on projects aimed at improving support operations
• Manage project timelines, deliverables, and outcomes to support organizational goals
• Provide regular updates to senior management on support operations and project progress

Qualifications

Personal Features

Apply, and let your growth journey begin.

Seniority level : Mid‑Senior level

Job function : Other

Industries : Strategic Management Services

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